- Empowered a team of 25 to deliver the best customer experience through building team culture and operational excellence- Transformed employee engagement, morale, and satisfaction by 38% via company culture survey - Creatively remodeled the store with a new look for our internal and external customers to experience with over 50% more inventory capacity and inventory assortment- Implemented a leadership development strategy to be shared with all retail locations and corporate partners and fully implemented by the end of 2H of 2019- Increased customer service scores by 10-15 points through changing store culture, customer experience and team development and therefore able to maintain an average of 80-85% customer satisfaction- Motivated and inspired employees to successfully increase membership results by 58% YoY - Through community outreach and in store events increased store traffic by 47% YoY in a very unique and evolving concept- Piloted in-store allocation process to be rolled out to all retail- Spearheaded community events in the DC Metro area to increase awareness around renting vs buying - Designated training store for all corporate retail executives

- Led 110+ team members, 5 managers and 2 leads in a complex business environment.- Met and exceeded quarterly/yearly sales and inventory goals.- Served as a Brand Ambassador by creating excitement around products, launches, programs, and initiatives.- Inspired team through constructive feedback to create customer experiences that enhanced Apple loyalty and improved performance by delivering measurable results.- Planned and executed store closure for a six-month renovation process successfully by guiding store team through change and relocating each employee to an appropriate temporary store.- Rebuilt a cohesive team upon store reopening. - Led key projects and initiatives in the DC/VA/MD markets.- Successfully exceeded goal of 40 points in net promoter results for internal customers each quarter by 15-20 points.

- Turned around a failing store by boosting morale, enhancing performance and operations, retraining staff, and drastically increasing sales growth. - Implemented new training and development initiatives, which resulted in a heightened customer focus amongst staff.- Reorganized three in-store and two remote stock rooms in order to increase order efficiencies, resulting in higher client satisfaction.- Hired and trained 48% of new staff members in the first 6 months. - Inspired and motivated the team to develop and maintain strong relationships with the community and clientele.- Established relationships with local builders to expand client base.- Secured project for local hotel and apartment building.

- Led a complex three store center with 200+ employees.- Successfully piloted and implemented the integration of three stores (Gap, Gap Kids and Baby Gap) into a single Gap Center.- Analyzed performance metrics through business KPI’s.- Optimized salary budgets to achieve payroll percent to sales goals.- Ensured store teams adhered to the Gap brand and delivered exceptional customer experience.- Provided outstanding leadership, generating high levels of trust, motivation, and commitment from staff.- Developed and delivered manpower plans for all three Gap stores.- Developed and implemented trainings and development plans for teams.- Maintained consistently low turnover and high promotion rates.