Senior Client Services Consultant
Dubai International Financial Centre
• Plan and co-ordinate work and regularly monitor the performance of the team against objectives to ensure that controls and standards are being maintained and work is being properly handled. • Accredited & Qualified (AML) anti money laundering professional in Corporate-owned life insurance (COLI). • Manage the motivation, development and performance of team members to improve quality, efficiency and work flexibility through written work and telephony SLAs.• Manage and develops internal and external relationships to ensure that service standards and expectations are met. • Handle and resolve a wide range of complex queries, providing information, advice and guidance. • Undertake project work to support business initiatives and make recommendations that improve operational efficiency, reduce costs and improve the quality of service we provide. • Constantly review procedures, processes and controls with the ultimate aim of making it easy for customers to do business with Zurich by cutting out inefficiency and improving speed and accuracy whilst maintaining sufficient legal and regulatory control. • Support the implementation of new or amended systems, procedures, practices, user acceptance testing (UAT), etc, as required. • Produce timely, accurate and relevant management information such as statistics, trend analysis, etc. • Ensure that customer complaints are dealt with to agreed standards and personally resolve more complex or sensitive queries, ensuring all correspondence meets the quality and brand standards. • Ensure all relevant processes comply with company policy, technical standards and relevant regulatory requirements. • Conscientious participation to promote a culture of service excellence and a “can do” approach in the workplace.
