Ryan Santos Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

Seattle, Washington

-Enhanced client experience by providing guidance through technical difficulties of software and advising proper installation and maintenance of equipment in the store and in a corporate environment, thus enabling the client to be more self-sufficient and reducing the need to call for assistance by 25%.-Translated engineer jargon to layman's terms for.

Renton, WA

-Responds to requests for administrative assistance in person, viaphone, electronically-Tracking employee timecards/vacation/absences through Kronos andPeopleSoft-Recruiting employees through Taleo-Repairing/Fixing office equipment-Scheduling interviews for multiple managers-Highest Achievement- Within my first two weeks, I was able to improve on theformer.

Greater Seattle Area

-Completed onboarding training in 10 business days rather than standard 4 weeks, enabling the understaffed team to provide exceptional customer service to callers.-Designed a “cheat sheet” doc that was rolled out to the team in order to improve resolution efficiency, thus reducing the average call/resolution time by 40%.-Local IT Technician; assisting.

Phoenix, Arizona Area

-Implemented SalesForce to provide communication to 3rd-parties for properties in my Portfolio Management, I was able to increase productivity of property maintenance by 30%, and decrease procedural wait times by 25%.-Developed advanced step-by-step procedure to ensure a streamlined process, increasing productivity for the team by 35%-Local IT Technician

Phoenix, Arizona Area

-Ensured customer profiles and accounts were secure and certified by processing corrections and updating customer profiles and tax documents, reducing customer transaction interruptions by 30%.-Assisted customers' understanding of company compliance requirements, enabling customers to continue using their money without further interruptions, increasing.

Phoenix, Arizona Area

-Oversaw production reporting for the 2nd Lien and Curtailment teams-Worked across business lines in order to have claims filed within compliance, resulting in a reduction of missed opportunities by 75%-Implemented automated process improvements in reporting that increased productivity by 125%.-Local IT Technician

Phoenix, Arizona Area

-Supplied requested documents to mortgage insurance companies from internal Bank of America systems, resulting in a decrease of 35% of monetary loss due to missing claim deadlines-Reviewed underwriting loan approvals in order to ensure documents being requested were required at loan origination, ensuring no monetary loss due to incomplete or inaccurate.

Phoenix, Arizona Area

-Corresponded with internal departments, government agencies, and attorneys to ensure processes were completed within Bank of America and FNMA guidelines, ensuring deadlines were met and a reduction of 75% monetary loss-Exceeded work production goals by over 150% of the required volume and audit accuracy above 97%, giving me the opportunity to audit peer.

Phoenix, Arizona Area

-Received, organized, and sent Renovation loans, resulting in an increased productivity of the department by 75%.-Assisted with Loan Processing and Closing when understaffed, resulting in an increase of team productivity and meeting deadlines.-Local IT Technician

Phoenix, Arizona Area

• Built/unbuilt/repaired desktop/laptop computers, digital cameras,video game consoles, TVs, and small appliances
• Worked in every department to better understand our products and inorder to help the customer completely from end to end
• Became a sales lead (shift supervisor) with a team of 6 people underme after only 7 months working thereHighest Achievement - Built a firm relationship with local corporate executivewhich led to years of thousands of.

Phoenix, Arizona Area

• Answered inbound phone calls pertaining to nationwide sales of Sonyelectronics, including cameras, phones, TVs, and video game consoles.
• Worked with a team to compete for the best turnover rate for saleswithin the Sales department
• Audited peer work for accuracyHighest Achievement - Averaged production volume to over 120% of requirementand maintained audit accuracy at or above 98.5% consistently.