• Responsible for creating and documenting daily service statistics for administrative reporting and KPIs. • Conduct employee performance management: talent acquisition, performance reviews, review organization standards, talent development, etc.• Fostering team leadership.• Strong leadership and communication expectations with customers and employees • Ensuring customer service and satisfaction involving real-time communications/engagement and responding to business reviews.• Enforcing compliance to health and safety regulations per state, city, and county guidelines. • Developing processes for streamline • Implementing budget management to maximize sales and profitability • Employee recruitment, training/development and supervising management • Monitor customer feedback, resolve issues and improve the overall experience for guests. • Prepares and constructs employee review for professional development. • Manage day-to-day operations to the highest standards. • Develop daily operational plans and employee scheduling within established policies and procedures. • Responsible for material and inventory management within established budget. • Strong leadership, communication, an collaboration skills required for consumer satisfaction. • Establish and maintain vendor relationships. • Lead team-building initiatives for hospitality success. • Optimizing profits by controlling costs.

• Execution of all logistic management for new boat lift installations and service calls. • Customer support and customer engagement inclusions. • Transportation Planning and Management• Responsible for management and personnel operations of appx 25+ employees.• Track performance and conduct employee reviews • Implement communication strategies for customer and employee engagement. • Management and scheduling of maintenance for heavy equipment, company vehicles, trailers, and other required equipment for successful operations. • Organizing, scheduling, and operational presentation for boat shows and other large corporate events. • Hiring, training, and development of employees. • Manage customer support operations and delegate tasks for association.

• Execution of all logistic management for new boat lift installations and service calls. • Customer support and customer engagement inclusions. • Transportation Planning and Management• Responsible for management and personnel operations of appx 25+ employees.• Track performance and conduct employee reviews • Implement communication strategies for customer and employee engagement. • Management and scheduling of maintenance for heavy equipment, company vehicles, trailers, and other required equipment for successful operations. • Organizing, scheduling, and operational presentation for boat shows and other large corporate events. • Hiring, training, and development of employees. • Manage customer support operations and delegate tasks for association.

• Ensuring policies and standards were met for organizational standards. • Partner with senior management to ensure quality customer service • Budgetary management for revenue and expenditure tracking within the department. • Schedule development and maintenance for department operations. • Resource management to support vendors, contracts, employees, and inventory. • Inventory control and budgetary commitments. • Ensuring product quality and availability. • Preparing and presenting employee reviews.