Rob Reynolds

Rob Reynolds Email and Phone Number

Information Management Strategic Advisor | Board Member | Business Optimization and M&A Expert | Driving Smarter Customer Centric Decisions through Data Insights and Analytics
Rob Reynolds's Location
Atlanta Metropolitan Area, United States
About Rob Reynolds

As a proven senior executive in the information management industry, I bring over 30 years of large scale experience in leveraging data analytics, driving operational excellence, and championing a customer-centric approach. My passion lies in transforming complex data into strategic insights that propel businesses forward, optimizing performance, and driving revenue growth.With deep expertise in data analytics, I have consistently delivered actionable insights that solve complex business challenges. Operational excellence is at the core of my leadership philosophy; I streamline processes, enhance efficiencies, and foster a culture of continuous improvement, ensuring that organizations run smoothly and effectively.A customer-centric mindset is crucial in today's competitive landscape, and I pride myself on putting customers at the heart of every decision. By understanding their needs and expectations, I have successfully developed and implemented strategies that enhance customer satisfaction and loyalty. Throughout my career, I have been recognized for leading cross-functional teams, integrating acquisitions, building strong relationships, and delivering exceptional results.

Rob Reynolds's Current Company Details

Information Management Strategic Advisor | Board Member | Business Optimization and M&A Expert | Driving Smarter Customer Centric Decisions through Data Insights and Analytics
Rob Reynolds Work Experience Details
  • Iron Mountain
    Senior Vice President Transformation, Customer Care & Agreement-To-Cash (A2C)
    Iron Mountain Jan 2020 - Dec 2023
    Global
    Leads the ongoing transformation of Iron Mountain’s Customer CARE and A2C organizations to a Global Business Service model with operations in Bangalore, Columbia, Cluj, and Atlanta. Manages key program streams, including automation and technology (Salesforce and Oracle), global process owners, outsource partnership, customer experience, reporting and analytics.
  • Iron Mountain
    Senior Vice President North American Business Office, Agreement To Cash, And Customer Care
    Iron Mountain Jun 2017 - Jan 2020
    North America
    Expanded responsibilities included North American Customer Care and A2C organizations. Applied fact-based performance analytics and identified key areas to drive improvement. Implemented Salesforce and Oracle solutions to leverage technology, driving automation and process improvement. Built organization into a valued partner internally, significantly improving external CSAT scores, lowering bad debt, and reducing overall operating expense.
  • Iron Mountain
    Senior Vice President, North American Operations Business Office
    Iron Mountain Apr 2012 - Jun 2017
    North America
    Served as direct report to the EVP of North America and established the North American Business Office to support P&L of $2B. Areas of responsibility included operational excellence, financial analysis, logistics, M&A integrations, real estate/capacity planning, frontline education and training, safety and security, and large customer program implementations.
  • Iron Mountain
    Vice President M&A Integration & Operational Excellence
    Iron Mountain May 2000 - Apr 2012
    North America
    Co-led the integration of Iron Mountain and Pierce Leahy. Initially focused on integration of all backend administrative and policy functions, followed by integrations of the field business units and operating systems. At the end of the M&A phase, shifted to driving operational consistency and quality across all business units. Created Industrial Engineering and Process Engineering teams to increase efficiency, relying on data to drive behaviors. Built integration team within North America to migrate businesses to standard platform and processes, resulting in all North American business operating on the same platform and procedures.
  • Iron Mountain
    Director Information Technology Services
    Iron Mountain May 1992 - May 2000
    King Of Prussia, Pa
    Led the design and development of operational platform on HP architecture leveraging PROGRESS relational databases and programming language. Managed the implementation team, including all aspects of customer onboarding, logistics, and order-to-cash, as well as deploying new centralized architecture across all North American business units over a three-year period.
  • Accenture
    Consultant
    Accenture Jul 1990 - May 1992
    Greater Detroit Area
    Staff consultant focused on programming automated warehousing system for large North American semiconductor producer.

Rob Reynolds Education Details

Frequently Asked Questions about Rob Reynolds

What is Rob Reynolds's role at the current company?

Rob Reynolds's current role is Information Management Strategic Advisor | Board Member | Business Optimization and M&A Expert | Driving Smarter Customer Centric Decisions through Data Insights and Analytics.

What schools did Rob Reynolds attend?

Rob Reynolds attended Hope College.

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