Advised clients on how to use various information technology systems, techniques, and processes to solve business problems or meet company objectives. Advised on options, risks, costs vs. benefits, impact on other business processes and system priorities. Specialized in small businesses (1-10 employees) running Mac OS X based systems.

2010 - 2011 Participated in multiple aspects of Google Apps consulting including deployment, deployment project management, custom integration, level 2 helpdesk management, and sales engineering for business, education and government clients.Configured and deployed Google Apps and integration tools such as Active Directory user provisioning and sync, password sync, web-based SAML 2.0 single sign-on tools, and user data migration tools. Served as project manager responsible for tasking and supervising engineers and training specialists, tracking project progress and profitability and assuring client satisfaction.Conducted weekly conference calls between clients and engineers and specialists to discuss project statusPrepared final profitability report for upper managementSuccessfully engineered and deployed a LAMP-based, self-service provisioning system able to integrate with existing LDAP and SQL databases and handle high levels of traffic (40,000+ users) for a major universityProvided onsite support at launch and assisted university IT in tuning the Red Hat Linux server cluster to handle higher volumeWithin first 24 hours of launch system provisioned 10,000 new accounts with little latency and few account creation issuesManaged the Google Apps level 2 helpdeskProvided email and phone support for clients seeking assistance with Google Apps as well as SADA productsAssigned support tickets to engineers and followed them closely to closure to ensure client satisfactionContributed to earnings in excess of $250,000 by providing technical consultation to sales staff and clients.

Managed a multi-platform network of 50+ workstations and 12+ serversBuilt and Configured several servers including File Servers, Directory Servers, Backup Servers, and Web ServersAutomated the purging of old job files using bash scripts saving tens of man-hours a week and preventing user errorsSecured the corporate network using a SonicWALL firewall.

Managed a network of 80 Mac workstations and 10 Mac OS X servers, provided helpdesk support to users, and assisted in making purchasing and deployment decisions on new technology.