Define and identify our current learning ecosystem capabilities to leverage in vendor communications as well as guide internal solution discussions.- Served as interim team leader for 9 months while transitioning to a new work tracking platform- Consistently act as subject matter expert consulting on system capabilities to teams across numerous business areas- Focus on cross-platform integrations enabling data driven learning recommendation- Adapted internal processes to remove extraneous vendors saving over $500,000 annually

Strategized primary focus areas for the team to focus on and opted into becoming the primary contact point between most team vendor tools and the larger business area.- Regularly presented complex system business cases to Leadership to generate buy-in on focused team effort- Developed auditing processes for external vendors leading to 50-300% increase in engaged user counts per platform- Reconfigured / Implemented a uniform SSO provider to align all platforms to a single process- Built low-code solutions to solve root-cause problems, saving up to 10 hours per week of data transformation efforts

Maintained and optimized the Learning Management System utilized to administer as well as track all training across Rocket Companies.- Review, communicate and led team on product updates and releases- Mentored coworkers to level up system skills and apply company standards- Regularly released trainings to audiences of 25,000+ team members- Generated reporting on system functionality, auditing records, and training metrics to all business area senior leaders

Trained new employees on their hired positions and monitored progress as they grew accustomed to the job. Coached both new and old employees on job optimization as well as corrective procedures. Implemented new company features as they released as well as trained staff on proper techniques for a smooth rollout. Maintained and ran the restaurant on a day-to-day basis with consistent reporting to management of any abnormalities. Kept daily records of inventory on hand and weekly ordering of new product.

Oversaw training and deployment of new seasonal staff for a summer camp of anywhere from 10 to 60 participants. Helped build team cohesion by leading team-building exercises as well as match up employees into room leaders for each age group of campers. Addressed any employee or camper problems on a day by day basis, while reporting to management at the end of each day. Adjusted camp curriculum based on observation and camper feedback with assistance from management.

Worked to develop and improve teaching and program ideas for students with ages ranging from 4 to 14. Collaborated in a team environment to achieve desired goals and meet deadlines. Helped implement and improve the developed programs based on student feedback and direct observation.