Rob Smith Email & Phone Number

Quantico Va

Beaufort, Sc

Team supervisor providing leadership and guidance for team of eight (8) refresh technicians on crucial U.S. Marine Corps (USMC) technology projects supporting Data network environments. • Responsible for tracking resources, materials, and documentation including daily reports to USMC customers for the fielding, deployment, installation, and transition of end user devices. • Manage and supervise team technical assignments including developing project status reports, task assignments, and ensuring the delivery of quality products and services.• Provides technical direction to team and maintains consistent communications with USMC customers to identify and resolve significant technical issues.• Advises senior managers, directors, and executives on leveraging optimal business while working with the program manager, government personnel, end users, service desk staff, and other contractors.• Ensure ITIL processes. best practices, and techniques are implemented and followed including continuous process improvements across routine and ad hoc tasks. • Deployed Desktop and laptop systems with 1200 users across multiple geographic locations for Windows 10 network devices including data, and video for the USMC.• Oversaw installation of appropriate hardware and software systems, to include servers, PC's, laptops, training machines and printers. • Ensured effective, timely troubleshooting and optimal problem resolutions on projects across tasks.

Washington D.C. Metro Area

Technical lead providing guidance on crucial DHS Immigration and Customs Enforcement (DHS ICE) technology voice communications and network engineering projects, overseeing the installation of hardware and software systems. Coordinated/supported deployment activities for ICE across multiple CONUS and OCONUS sites and served as Deployment Team Lead in the absence of designated manager.  Supervised Voice / Data Communications engineering team on diverse deployment and install projects, ensuring ITIL processes, best practices, and techniques were followed including continuous process improvement across routine and ad hoc tasks.  Maintained open communications with the Office of the Chief Information Officer (DHS OCIO) authorized vendors to assure all infrastructures, transit, locations, and electrical power stipulations for equipment were properly reported and set up on schedule.  Provided training and mentoring for staff and deployment team members Coordinated and tracked GFE across multiple deployments and mitigated issues – documenting all activities in the IT Service Management (ITSM) tool (Remedy)

Washington D.C. Metro Area

Lead Engineer directing teams on intricate local area network (LAN) and information technology projects for clients.  Performed essential quality assurance surveys to collect useful information to ensure performance and improve processes and procedures • Implemented solutions in accordance with technical specifications  Efficiently trained, lead and supported pertinent personnel.

Washington D.C. Metro Area

Senior SE performing essential installations, upgrades, and replacements for client across multiple sites. Installed and tested servers, printers, and personal computers and set up applicable software per customer and project plan requirements.  Evaluated and resolved problems with desktop and server hardware, Windows 2000/XP, Win Server 2003, exchanges, and MS Office. Installed and configured equipment (PCs, switches, servers, routers); installed LAN/ WAN; and configured ethernet, TCP/IP, DNS, DHCP, Active Directory, NAT, and WINS.  Installed, maintained, and repaired new network printers and managed client VPN accounts - including enabling RSA Token & reset pin numbers.  Trained new level 2 technicians and product owners to ensure adoption of installations and updates. Completed pre-deployment surveys to evaluate client’s LAN / WAN access requirements Maintained communication with customers to identify and resolve significant technical issues and ensured all records were documented in the documenting all activities in the ITSM tool.

Marietta, Ohio Branch

Dell desktop and equipment engineer performing computer system and associated equipment set ups and onsite repairs for Dell desktops as certified technician for client. • Performed new and replacement computer and equipment installations including hardware (Laptops and desktops) software and peripheral configurations and updates• Performed updates, renewals, patching, and troubleshooting of equipment while removing, replacing and reconfiguring systems’ elements and documented all activities in the ITSM tool.• Provided onsite and virtual end user and customer training

Education record

Education record

Education record

Education record

Education record

Aircraft Maintenance

Education record

Education record