Rob Usher Email & Phone Number

Developing knowledge management and analytics strategies and processes for the NASA Safety Center (NSC) and the Office of Safety and Mission Assurance (OSMA). Led team that created an entirely new knowledge portal ecosystem spanning multiple NASA divisions and improving staff efficiency. Creating new content operations to take advantage of leading technologies and provide teams with flexibility for work collaboration and knowledge creation. Managing analytics team providing data and insights to Safety and Mission Assurance leadership.

Implemented and managed holistic knowledge management analytics framework with component reporting dashboards - from KPIs down to tactical measures. Serving needs of both leadership and front-line workers. Directed implementation of Power BI data visualization, Adobe, and data lake to improve operations and products.Demonstrated successes creating and managing cross-functional, virtual/global teams including IT, vendors, and business stakeholders. Built relationships for quick and sustained success. Assessed client needs and critical paths to success. Managed resources to meet expectations.

Ey

Led team of 7 in creation of various business measures including KPIs, web application usage, and voice of the customer surveys. Proposed recommendations to leadership based on these analytics and reports. Launched Webtrends cloud-based web analytics capability and then led move to Adobe Analytics. Internal user base of 300,000+.

Associate Director managing the knowledge measures team for firmwide internal (150,000 EY staff) and external (public internet and client intranet) technology platforms. Implementing and tracking managerial and leadership level metrics/KPIs for overall 700+ staff global EY Knowledge group.

Developed and implemented processes and technologies to help manage global overload of databases. Removed over 5,000 from production - reducing risks, costs, and improving satisfaction of end users. Influenced leadership across global organization to take action.

Relationship manager and internal consultant between Center for Business Knowledge and EY service lines. Work with leaders to develop and implement custom knowledge management approaches to drive sales, profitability and quality in service. Ran knowledge sharing processes for several large (3,200 - 6,000 person) communities spanning over 45 countries.

Managed public-private partnerships for technology innovation. Worked with NASA engineers to transition technology from NASA and other government labs to business and industry for commercialization.

Teamed with staff at the Pentagon, NASA HQ, State Department and Congress on program management for U.S. space launch systems and policies. Founded Center of Excellence and published annual compendiums of international space programs.

Master'S Degree, Science, Technology And Space Policy

Bachelor Of Science (Bs), Aerospace, Aeronautical And Astronautical Engineering