Rob Ballantyne Email & Phone Number

United Kingdom

𝙊𝙫𝙚𝙧𝙄𝙏 is the best-of-breed FSM vendor, supporting industry leaders to achieve excellence in linear asset Management. We are recognized as “Leaders” and “Visionaries” by the major IT consulting firms, we serve Energy & Utility, Oil & Gas, Telco, Transportation, and Industrial Manufacturing with specific product templates and industry experts.

Responsible for leading the growth of Salesforce Field Service in UKI and EMEA from a solutions perspective.Working with strategic customers to help shape their service and field service strategy to gain efficiencies and drive customer satisfaction.Enable sales teams and partners, evangelising our solution set and approach of automating, connecting, and.

UK

Solution Engineer focusing on Salesforce Field Service across industries. I have grown inline with our product having been part of the initial supporting SE's in EMEA.I lead value based engagements in traditional field organisations (utilities, manufacturing, telco, oil and gas) as well as less obvious areas such as business services and hospitality.Love.

UK

Supported all core opportunities and led all new commercial business wins across EMEA from a Solutions Consulting point of view at accounts including Tesco, Prudential, Sky and Esure.

Glasgow, United Kingdom

Responsible for responses to ITT/RFI/RFPs, bespoke solution design where needed, and demonstrating to clients how the Ciboodle product family benefits and enhances their customer engagements.

Glasgow

Managed design and web development projects of varying sizes for an array of clients. Scoped, costed and delivered projects from beginning to end, managing budgets and customer expectations.

Glasgow, United Kingdom

Established considerable experience in delivering CRM software and Multi Channel Contact Center Solutions, in analysis and design, development and management capacities.Completed multiple projects ranging from in house applications to large user volume solutions for new and existing clients.

Glasgow, United Kingdom

Lead the project team from Analysis and Design stage through testing and deployment. Managed scope and negotiated change requests. Provided regular progress updates and demonstrations to business stake holders

Greater Chicago Area

Led the team that delivered a revolutionised contact center sales and service desktop application. Covered multiple iterations of the Software Project Life-cycle (Analysis and Design through to Post Implementation Support) with a team consisting of BAs, developers and testers, both client and in-house.

Managed and provided hands on assistance to a team upgrading an existing Contact Center solution, which became a key part of Vodafone's current Customer Service Software suite in The Netherlands.

Worked in a team in South Africa building a Web Site for a national Power Company to run along side an existing Contact Center solution, providing a multi channel customer experience to customers.

Assisted the in house marketing department strengthen the company's Brand through a new web site and bespoke CMS system.Provided Web Enablement of existing applications and created a web site promoting an internal customers farm.