Robert Bruce Email & Phone Number

Uk

ESSENTIAL DUTIES AND RESPONSIBILITIES: *Provides onsite technical customer support*Ensures timely, professional, and effective response to customer service needs to maintain a high level of customer satisfaction.*Provides effective problem determination before arrival; determines needed parts and documentation to minimize down time and multiple trips.*Performs service in a cost effective manner.*Displays professional attitude and courtesy while on site. Maintains effective communication with customer and our customer support center during repair process and any projected delay.*Analyzes software and hardware error logs and utilizes diagnostics or operating system to ensure timely and effective repair.*Utilizes multiple tools for remote system connection to perform remote diagnosis, repair or configuration changes.*Follows customer specific repair procedures.*Assesses current and future customer needs based on usage of the system.*Determines needed parts and quantities based on contracts in service area*Returns bad or excess parts in a timely manner.*Manages accurate inventory count, daily and as required and performs bi-yearly physical count inventory.*Accurately completes and timely returns audit forms, email replies, timesheets and expense reports. Attends and participates in regularly scheduled team meetings. Accounts for all activities correctly using Field Point time reporting utility.

 My principle customer is the Royal Mail, which requires SC clearance in the Data Centre. The primary role is engineering. The site has several thousand Compaq servers from Proliant 4500’s to DL760 G2’s, HP9000’s from E45’s to RP8400’s and IBM P series, H70, SP Nodes and two Z900 CMOS boxes. Secondary, I am responsible for the organising of the onsite engineers, and off site engineer support throughout the UK. My other duties include chasing call control and suppliers to maintain our 100% in SLA fix and 100% first time fix record this is an interesting part of the role, also I attend review meetings, preparing report packs and general administration of site and stores, and the secure out of hours duty manager, I was the escalation point for the whole company across all secure accounts, I could be simply securing parts and engineer, to dealing with an unhappy customer, and making the on the spot decisions on behalf of the business. I have received IBM RS6000, IBM CMOS, HP9000 (D, K, L, N, RP8400), Sun, Dell, Storage Tek and Compaq/HP APS training.

Yeovil, Somerset

I was responsible for the day to day running of a team of engineers. Also I purchased and evaluated equipment for our customers. The company are ISO9001 and this meant I took an active role in ensuring that compliancy was maintained throughout my department, including the audits on paperwork and procedure. The reason for the short career here was, because WRA CSS failed to satisfy my contracted PAYE requirement.

Yeovil, Somerset

The job title is a reward of a recent take over. Previously I was Senior Engineer. This involved running and supporting a team of engineers in the South West of England. We work on all kinds of systems, printers and networks. For example Windows 3.xx, Windows 9.x, NT3.5x, NT4 and Novell 3.xx. Our speciality is to pickup the pieces of systems or networks started by others and completing their project to the client’s satisfaction.

Chorley, Lancashire

This was a general field service position, maintaining Alpha Micro supermini computers and all their peripherals predominately in the estate agency business. I also introduced the IBM XT to the business and was involved in the development of DOS based multi user residential sales software and later windows based system.

Retford, Nottinghamshire

This position was site based in an electronics workshop, repairing to component level various modules in fuel dispensing equipment. This involved fibre optics, transistor logic and the building of test rigs to simulate the outside world. I also did 6 months field service duties in Bristol for Pump Maintenance.

Onc, Electronics & Microprocessing, 18 Points To Pass 23 Achieved

Activities and Societies: Treasurer of the Student Union

Education record