Robert Buchanan Email & Phone Number

Leawood, Kansas, United States

Leawood, Kansas

Coordinate with teams and resolve all complex application and system issues.Design and maintain expertise in flow of application process and systems related to company.Administer and resolve applications issues, provide updates and perform root cause analysis.Plan, execute books and implement applications and configuration change procedures to ensure optimal Quality assurance for all applications.Develop, sustain and evaluate delegated business processes and related applications.Supervise all alerts related to application and system procedures and provide services proactively.Maintain good professional relationships with counterparts of engineering and customer support departments. Install and prepare tools required for proper functioning of website front line applications on regular basis.Organize and implement projects ranging from small to medium size and provide assistance to all processes under guidance of team Senior Engineers.Perform root cause assessment and debug all issues on server domain, and availability of applications.Coordinate with departments and QA departments and administer code migrations in various environments and production outputs.Provide support and identify all issues and prepare appropriate documentation all issues and solutions.Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.Identify and provide resolutions ranging in complexity from medium to high.Application Portfolio:Service Now (Novice)Nortridge Loan Software (Expert)Perceptive Content(ImageNow) (Proficient)UltiPro (Novice / Proficient)MSSQL (Proficient)Docusign (Proficient)AdobeSign (Proficient)Concur (Novice)

Leawood, Kansas

Set up and manage user accounts and permissions to consent access to a network.Upholding and testing security, blocking unapproved access.Chalk out maintenance plan for the prevention of unexpected failures.Setting up the Organization’s computer system to meet specific business goals.Monitoring day to day computer performance.Update and maintain the computer inventory and equipment.Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, AV systems connections.Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.Coordinate with vendors to resolve technical problems with desktop computing equipment and software.Endorse and apply upgrades to systems to ensure durability.Assess functional needs to regulate system purchase specifications.Resolve hardware and network connectivity issues.Validate & approve VPN access for all remote users.Assist in technical upgrading and maintaining of entire desktop systems.Support in testing and deployment of new applications and systems.Train and guide staff hardware and software usage.

Leawood, Kansas

Provided technical assistance to customers in a call center environment. Required to be well versed in all browsers, windows and osx operating systems. Be able to quickly identify customer issues and resolve in a timley manner. Support 5 different business units with varying prodicts and technical challenges. Left when promoted internally.

Assisted in the establishment and application of Chemical Biological Radiological and Nuclear defense measures Provided training, advice and supervision regarding the proper use and maintenance for CBRN Equipment.Supervised up to 100 Soldiers providing training and guidance. Coordinated with higher echelon to determine tasks and suggest plans of execution.IT RESPONSIBILITIES:Provided maintenance and troubleshooting of job specific electronic equipment.

Troubleshoot all types of internet connections for 70+ ISP's. Assist end users with email client set up, port forwarding where allowed. Identify possible security risks to end user equipment and direct to appropriate department or local tech. Assist end users with logging Into their modem for configuration of PPP settings as well as verify wifi setting where applicable. Document all calls in a ticket system with detailed information.

Supervised daily operations of security staff. Performed duties as a security officer. Wrote and evaluated incident reports reports on a daily basis.Managed daily employee output and productivity.

Ensured employee scheduling was done to cover all days and times.Assisted customers in the bowing expirence.Operated the ProShop.Ordered parts as well as food items

Master'S Degree, Cloud Computing

Bachelor Of Science - Bs, Information Technology, 3.87

Activities and Societies: NSLS

Network And System Administration/Administrator

Entry-level training for network administrators.

Communication (Radio/Television)

Activities and Societies: PI Kappa Alpha, Student Government, Student Broadcast Association, American Red Cross, Habitat for Humanity