Network Operations
Provided technical support by responding to user inquiries, logging and resolving routine problems for VoIP telephone, hardware, software, communication, and user problems. Investigated the problem, resolves, and documents course of action taken. Refers problems to Network Analysts as required.Configured, installed, and monitored network hardware components such as Cisco routers, switches, hubs, firewalls, terminal servers, wireless access points, and bridges.Configured and maintained user accounts information related to network services.Monitored network performance and utilization and tunes network parameters and operating systems according to departmental policies and procedures.Prepared and maintained network documentation, support material and inventories such as network cabling infrastructure, active components deployment, logical and physical topology, and address utilization.