Robert Carper Email & Phone Number

Bossier City, La, Us

Performs annual reviews of technical SOPs, user guides, and style guides.Ensures adherence to 508 compliance standards.Performs Quality Control reviews of bi-weekly and monthly presentations for CMS leadership.Builds documentation for developing program and establishes standard format across multiple documents.

Bossier City, Louisiana, United States

Reported to Senior Manager of PMO to guarantee on-time delivery of high-quality reports following guidelines in SoWs. Worked cross-functionally with SMEs across multiple departments to simplify processes and create uniform deliverables with consistent messaging and branding to customers. Developed SOPs to establish scalable workflows, reducing redundancy and clarifying roles. Created style guidelines and educational materials for consultants, enabling them to maintain best practices throughout the reporting lifecycle. Maintained content repositories across business to enhance product visibility.• Produced, edited, and standardized the style guide for external-facing Attack Behavior Detection Library, impacting over 2,000 analytics and detection definitions.• Developed a scalable workflow for repository of more than 250 Penetration Testing findings, which reduced consultant time in writing.• Aligned report templates based on Section 508 guidance for multiple services to match branding fonts, styles, and design across multiple frameworks, including NIST, CIS 18 and 20, MITRE ATT&CK, PCI DSS, HIPAA, and ISO 27001.• Consolidated over 20 customer-facing technical reports into a central repository, allowing Sales teams to present the most current service offerings to customers. Created SOPs for reviewing samples to ensure their relevance and quality.• Proofread, edited, formatted, and delivered over 650 service report deliverables per quarter, ensuring they met technical requirements, language standards, and branding guidelines.• Onboarded and developed educational training materials for consultants and technical writers on delivery expectations, writing guidelines, and standards, which reduced inconsistencies in reporting.• Managed the report delivery lifecycle to ensure consistent and on-time delivery of services by creating report shells, assigning peer reviews, and communicating with Project Managers to meet deadline expectations.

Baton Rouge, Louisiana Area

Maintained relationship with customers to ensure that they received purchased services within defined contractual timeframes. Processed service agreements and created projects to accommodate detailed SoWs. Created and maintained customer accounts across multiple software platforms. Answered customer questions regarding services and contracts and provided technical support when needed.• Scheduled and monitored services for team of 12 analysts providing services to 600+ customers.• Managed analyst workload to prevent overbooking and ensured timely service completion.

Baton Rouge, Louisiana Area

Proofed technical and service reports for customers. Ensured grammatical consistency in reports based on in-house style guidelines and best practices. Ensured that report templates aligned with expectations set in contracts. Provided annual Due Diligence documentation to clients upon request. Reviewed Information Security policies and provided recommendations for improvement. Analyzed reports of client company software use to ensure adherence to contracted monthly limits.• Proofed, edited, formatted, and delivered 2,300+ technical and service reports from analysts, ensuring adherence to company standards across several industries, including banking, healthcare, government, and education.• Created, modified, and standardized report templates, contracts, and RFPs to improve efficiency, clarity, and consistency.

Hammond, La

• Provided expert consultation services to 1,000+ students to help advance their writing, editing, proofreading, and researching skills.• Created a technical user manual for new online student tracking software that increased understanding and usability.• Cataloged receipts and monitored monthly budget reports, checked out materials, and performed inventory audits.• Reorganized and streamlined library record-keeping to improve documentation and usability of reference materials, enhancing professionalism and overall production.

Hammond, La

--Deploys, operates and sustains ground and space based satellite, Beyond Line-of-Sight (BLOS) wideband communications, telemetry, and instrumentation systems. --Manages and performs design support, installation,calibration, testing, operation, maintenance, and repair of facilities, systems, equipment, and related subsystems.--Monitors, analyzes, and directs performance checks and measurements to ensure acceptable performance. --Configures equipment. --Establishes and maintains communications links with distant terminals. --Operates earth terminal control console, and monitors system performance indicators. --Implements operational directives. --Manages wideband and satellite earth terminal facilities or activities.

Master Of Arts (M.A.), Professional And Technical Writing, 4.0

Activities and Societies: Phi Kappa Phi, Secretary of Sigma Tau Delta, The Writing Center

Bachelor Of Arts (B.A.), General Studies

Activities and Societies: Sigma Tau Delta, Writing Center

Associate Of Arts (A.A.), Liberal Arts And Sciences/Liberal Studies

Activities and Societies: Tau Kappa Epsilon Fraternity

Political Science And Government

Activities and Societies: Tau Kappa Epsilon Fraternity