Robert Carper Email & Phone Number

Bossier City, LA, US

Performs annual reviews of technical SOPs, user guides, and style guides.Ensures adherence to 508 compliance standards.Performs Quality Control reviews of bi-weekly and monthly presentations for CMS leadership.Builds documentation for developing program and establishes standard format across multiple documents.

Bossier City, Louisiana, United States

• Reported to Senior Manager of PMO to guarantee on-time delivery of high-quality reports following guidelines in SoWs. Worked cross-functionally with SMEs across multiple departments to simplify processes and create.
• Produced, edited, and standardized the style guide for external-facing Attack Behavior Detection Library, impacting over 2,000 analytics and detection definitions.
• Developed a scalable workflow for repository of more than 250 Penetration Testing findings, which reduced consultant time in writing.
• Aligned report templates based on Section 508 guidance for multiple services to match branding fonts, styles, and design across multiple frameworks, including NIST, CIS 18 and 20, MITRE ATT&CK, PCI DSS, HIPAA, and ISO.
• Consolidated over 20 customer-facing technical reports into a central repository, allowing Sales teams to present the most current service offerings to customers. Created SOPs for reviewing samples to ensure their.
• Proofread, edited, formatted, and delivered over 650 service report deliverables per quarter, ensuring they met technical requirements, language standards, and branding guidelines.

Baton Rouge, Louisiana Area

• Maintained relationship with customers to ensure that they received purchased services within defined contractual timeframes. Processed service agreements and created projects to accommodate detailed SoWs. Created and.
• Scheduled and monitored services for team of 12 analysts providing services to 600+ customers.
• Managed analyst workload to prevent overbooking and ensured timely service completion.

Baton Rouge, Louisiana Area

• Proofed technical and service reports for customers. Ensured grammatical consistency in reports based on in-house style guidelines and best practices. Ensured that report templates aligned with expectations set in.
• Proofed, edited, formatted, and delivered 2,300+ technical and service reports from analysts, ensuring adherence to company standards across several industries, including banking, healthcare, government, and education.
• Created, modified, and standardized report templates, contracts, and RFPs to improve efficiency, clarity, and consistency.

Hammond, LA

• Provided expert consultation services to 1,000+ students to help advance their writing, editing, proofreading, and researching skills.
• Created a technical user manual for new online student tracking software that increased understanding and usability.
• Cataloged receipts and monitored monthly budget reports, checked out materials, and performed inventory audits.
• Reorganized and streamlined library record-keeping to improve documentation and usability of reference materials, enhancing professionalism and overall production.

Hammond, LA

--Deploys, operates and sustains ground and space based satellite, Beyond Line-of-Sight (BLOS) wideband communications, telemetry, and instrumentation systems. --Manages and performs design support, installation,calibration, testing, operation, maintenance, and repair of facilities, systems, equipment, and related subsystems.--Monitors, analyzes, and.

Master Of Arts (M.A.), Professional And Technical Writing, 4.0

Activities and Societies: Phi Kappa Phi, Secretary of Sigma Tau Delta, The Writing Center

Bachelor Of Arts (B.A.), General Studies

Activities and Societies: Sigma Tau Delta, Writing Center

Associate Of Arts (A.A.), Liberal Arts And Sciences/Liberal Studies

Activities and Societies: Tau Kappa Epsilon Fraternity

Political Science And Government

Activities and Societies: Tau Kappa Epsilon Fraternity