Stephanie Holzer Email & Phone Number

St Louis, Missouri, United States

St. Louis, MO

Manager of call center teams onshore and offshore which support People Services, Retailers, Wholesalers, and Suppliers.Migrated call center operations to India and maintain ongoing service and knowledge training of agents.Develop internal department process improvements to achieve optimum results, lower headcount, and produce cost savings.Research issue.

Greater St. Louis Area

Escalation point of contact for customers, suppliers, wholesalers, and employees in the Business Service Center / Contact Center, focusing on excellent customer service and issue resolution. Consistently working for a higher degree of customer satisfaction through prompt and responsive communication to all incoming requests from customers via phone.

Greater St. Louis Area

Processed all surveys for the helpdesk to provide information on service levels and metrics to our business partners. Process, train, and assist any business unit with requisitions during the transition of decentralization from Procurement to the individual business units. Assist customers and coworkers with AB Mall and SAP applications.Provide support to.

Greater St. Louis Area

Supported Senior Management and any staff that reside or visit the IT department on the main AB corporate campus.Process all new hires, transfers, and terminations in Desktop Support.Produce and send out surveys on a daily basis to maintain the IT Helpdesk’s Metrics.Process all requisitions for any hardware or software purchase through SAP for many.

Greater St. Louis Area

Requisitioned all desktop related products for Anheuser-Busch and its subsidiaries during the Desktop Refresh Project. Managed technology orders from point of entry through delivery by working with internal staff, buyers, and vendors to research and define product needs and execute the order within SAP.Worked with Senior Management and the Desktop Refresh.

Greater St. Louis Area

Supplied Human Resource support for small and midsized companies by working with management and employees on site and in house.Produced payroll via Great Plains and ADP software on a weekly and biweekly basis for Exempt and Nonexempt employees for three separate companies. Met with and advised Management regarding Personnel issues, Employment Law.

Greater St. Louis Area

Provided Administrative support to Forecasting and Planning, Logistics, and SAP consultants during ERP implementation of SAP. In February 2003 moved to the HRSC (Human Resources Service Center) a pioneer department created to accommodate the Human Resource/Org driven SAP system. Trained and prepared for "Go Live" of SAP which occurred on 3/31/03. In June.

Greater St. Louis Area

Utilized low and no cost recruiting methods to source, qualify and assess technical, professional, clerical, and light industrial candidates for direct hire and temporary employment.Traveled from one to four offices daily within the St. Louis area mainly working independently and performed initial orientations and reference checks.Responsible for making.

Overland Park, Ks.

Duties included recruiting via internet, newspaper, person to person networking, and job fairs.Conducted several interviews daily specializing in Web Developers, Graphic Artists, Customer Service and Clerical candidates.Sourced new accounts and maintained customer loyalty due to consistent and ongoing support of the client.Documented all orders, candidates.