Robert Clack Email & Phone Number

England, United Kingdom

Scotland & Northern Ireland

Offering Retail advice and solutions to over 1800 Post Offices. Supporting small business and helping shape their future.

Nationwide

Reporting to the UK Executive Board with responsibility for store planning and design across all 500 stores within the estate, trading as H.Samuel, Ernest Jones and Leslie Davis.Manage all aspects of Store Design, communicate regularly with internal stakeholders, and facilitate cross functional working with Retail Operations, E-commerce, IT, Buying & Merchandising, Marketing and Property.Ensure delivery of the full year Store Capital Plan, £14m in this financial year… Show more Reporting to the UK Executive Board with responsibility for store planning and design across all 500 stores within the estate, trading as H.Samuel, Ernest Jones and Leslie Davis.Manage all aspects of Store Design, communicate regularly with internal stakeholders, and facilitate cross functional working with Retail Operations, E-commerce, IT, Buying & Merchandising, Marketing and Property.Ensure delivery of the full year Store Capital Plan, £14m in this financial year 2015/16.Project Manage across all internal functions, Creative Agencies and the Main Board, ensuring projects delivered to budget, to standard and on timeChair the Property Planning Committee, and present the Strategy on Formats & Retail Markets to the monthly Group Operating Board.Manage all pre-start project meetings with Main Contractors and supply chain.Attend and facilitate on-site progress meetings through to completion and handover.Significant experience working with Landlords & Centre Managers, local planning and authorities.Manage the individual ‘Project Plan’, key milestones and deliveries from concept to completionSignificant experience in ‘value engineering’ work to reduce costs. Show less

Birmingham, United Kingdom

Key Achievementso Designed and implemented new store opening and store closure procedures, reducing store closure time required by retail by 50%.o Coached Area Management team in implementation of ‘Sell, Sell, Sell’ Customer Service Initiative, and ACE (Amazing Customer Experience) to Retail Storeso Acted as interface and communications vehicle between Head Office and Area and store management teams

Midlands / South West

o Accountable for 28 stores across the West Midland and South West.o Identified key new store opportunities as part of a ‘Market Town’ strategy within the area.o Proven track record of sales improvemento Received a number of awards including ‘Excellence in Execution’, Team and Area Manager Awards.

London, United Kingdom

o Overseen the transition of previously joined Ernest Jones & H. Samuel operations to one of singularly managed businesses.o Responsible for 182 stores and 6 Regional Managers

North London / Home Counties

o Responsible for the operations and performance of 28 Ernest Jones and H. Samuel storeso Managed significant ‘change’ as a result of store management restructure within the business.o Managed, promoted and overseen introduction across the UK of ‘Customer Focus’ initiative, resulting in a major change from full time to key time staff.

West Midlands

o Managed the operations and P&L for 38 storeso Overseen the closure process, HR issues and people management during significant period of change.

Scotland

o Responsible and accountable for all 22 H. Samuel stores across Scotland.o Proven track record of year on year sales growth.

Strategic Leadership, Strategic Management, Post Graduate Award

English Literature (British And Commonwealth)