Robert Dick Email & Phone Number

St Louis, Missouri, United States

Perform day-to-day administration of Azure and Hyper-V virtualization systems using System Center Virtualization Manager and Failover Cluster Manager. Coordinate Data Center and Field server hardware firmware updating and break/fix.Monitored and resolved Server and Identity related incidents and service requests.Monitored server health dashboard and administered alert and server objects.

Hazelwood, Missouri

Assisted fellow Network Team members with the creation of an entirely new domain structure and the migration from the legacy domain. Including the creation of Active Directory schema, OU, and Group Policies (both from scratch and replicated from legacy).Built multiple virtual Windows servers utilizing Vmware Tools v9354 and systems using VMWare ESXi 5.5. Examples include Symantec Endpoint, Windows Update Server for Client PC and a separate Windows Update Server for Servers, SCCM… Show more Assisted fellow Network Team members with the creation of an entirely new domain structure and the migration from the legacy domain. Including the creation of Active Directory schema, OU, and Group Policies (both from scratch and replicated from legacy).Built multiple virtual Windows servers utilizing Vmware Tools v9354 and systems using VMWare ESXi 5.5. Examples include Symantec Endpoint, Windows Update Server for Client PC and a separate Windows Update Server for Servers, SCCM 2012, Bit9 for Legacy Win 2003 servers, and Embassy Encryption server.Provide Tier 2 support to Help Desk and Deskside Teams.Using various web portals and consoles.Administer Symantec Endpoint definitions and deploy clients as needed.Including virus outbreak management and definition update failures.Administer Windows Updates through WUS console.Provide On-Site batch processing monitoring and data center monitoring.Utilizing Nagios, Orion, and Lansweeper dashboard tools for system and network monitoring.Generate routine and ad-hoc reports for Corporate and IT Management.Using queries and data extracted from numerous internal databases and other IT data resources. Show less

Provided day-to-day End-User support for most hardware and software issues including diagnosis and troubleshooting and installation or re-installation of hardware or software. Installed and/or upgraded both hardware and software to accommodate changes in system requirements. Generated, tracked and analyzed trouble tickets dealing with application issues using Tivoli Service Desk system.Produced daily reports of application and system status.Documented all hardware, software and… Show more Provided day-to-day End-User support for most hardware and software issues including diagnosis and troubleshooting and installation or re-installation of hardware or software. Installed and/or upgraded both hardware and software to accommodate changes in system requirements. Generated, tracked and analyzed trouble tickets dealing with application issues using Tivoli Service Desk system.Produced daily reports of application and system status.Documented all hardware, software and user support issues.Installed, configured, maintained and support all Lotus Notes issues.Configured new PCs for deployment to End-User workstation by installing all Operating Systems and Software Packages required. Assisted Systems Engineering Group with research and testing of new PC software and hardware solutions to meet End-User requirements and changing needs. Coordinated PC portion of End-User relocations by acting as lead technology contact for trade workers. Show less

Master Of Arts (M.A.), Computer And Information Resource Management

Bachelor’S Degree, Computer Science