Robert Dick Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

As Delivery Project Manager for Checkpoint, I am responsible for supporting the allocated Checkpoint engineer assigned to specific security projects and installations in flight for major Clients.

Auckland, New Zealand

Am currently managing a portfolio of 17 accounts covering varied industries across all the Dimension Data business units including DaaS, Service Desk, Wintel / Linux / Integrated Network & Telephony Solutions, VMware Infrastructure Management, Unified Comms, Security Services, End User Computing services. Contract and Relationship Management key to this.

Auckland

• Responsible for managing the overall Gen-i service experience for a nominated portfolio of customers.
• Take the lead role in managing the end to end experience from pre-implementation through to post service activity for customers.
• Work with customers to develop their service requirements by fully understanding their IT & T service needs and where appropriate lead the development of customer service plans.
• Manage service escalations for customers and also assist with, when appropriate, any other escalations within the Auckland Enterprise portfolio.
• Develop and maintain specialised service expertise in all areas of service delivery and professionally communicate the benefits of doing business with Gen-i to my allocated customers.
• Jointly responsible (along with Account and Technology Managers) for the areas of customer satisfaction, revenue retention and growth through working together effectively as a team.

Auckland

• Responsible for retaining and growing the revenue of my portfolio of 17-20 corporate customers.
• Build, maintain and facilitate effective relationships at all decision making levels within the designated portfolio of customers.
• Gain an understanding of customers’ current and strategic business drivers and initiatives in order to meet a targeted number of sales opportunities and also to understand relevant industry and market trends.
• Lead and drive the virtual team across the customer base in order to optimise Telecom’s resources and ensure effective teamwork.
• Portray to my customers the benefits that doing business with Telecom. Deliver and communicate those benefits effectively.
• Maintain professional plans, up to date customer information and accurate forecasts by utilising the Telecom’s systems and ‘way for customer’ tools.

Auckland, New Zealand

• Responsible for retaining and growing the revenue of a portfolio of 30 large business customers.
• Prepare account plans and liaise with customers to ensure future business requirements are catered for in the communication solutions provided.
• Sell Voice, Data, and Cellular products and services.
• Partner with third party hardware vendors, when required, to help provide a solution.
• Project manage large or complex solutions.
• Manage and escalate customer incidents.

Auckland, New Zealand

• Managed a large portfolio of Auckland CBD customers, with accounts ranging from one line businesses to large New Zealand companies. Responsibilities:
• Sell Voice, Data, and Cellular products and services to achieve revenue and product unit sales targets.
• Retain and grow the total revenue in the portfolio.
• Work with a Telephone Account Manager to ensure quarterly contact with key customers in the shared territory.

Education record

Education record