Computer Technician
Springfield, Missouri Area
Install, maintain, configure, and upgrade computer software; modifying specific applications for use in individual departmentsInstall, configure, and assemble computers, monitors, printers, scanners and related hardware; using specific hardware configurationsMaintain network infrastructure; pulling cables and terminating to patch panels, wall ports, etc.Troubleshoot problems with computer systems both software and hardware; working closely with staff to make repairs and provide… Show more Install, maintain, configure, and upgrade computer software; modifying specific applications for use in individual departmentsInstall, configure, and assemble computers, monitors, printers, scanners and related hardware; using specific hardware configurationsMaintain network infrastructure; pulling cables and terminating to patch panels, wall ports, etc.Troubleshoot problems with computer systems both software and hardware; working closely with staff to make repairs and provide technical assistance as necessary; maintain consistent computer uptime and appropriate response time to meet staff needsAnswer staff questions in person, on the phone, or by email concerning the use of computer hardware and software, including on-line catalog, desktop applications, internet use, email, printing, operating systems, wireless access and phone systemsMaintain detailed record of all communication transactions, problems, remedial action taken, and installation activities using the on-line repairs logMake repairs and complete installation of hardware/software; traveling to branches as appropriate for emergenciesMakes hardware and software acquisition recommendations; assessing staff needs and providing justification for equipment and servicesAssist in the purchasing of hardware, software, and equipment as necessary; retain records and fill out the appropriate paperwork for the business office on a monthly basisAssist in the processing of all new and existing items into inventory, keeping track of the location and condition of all items; make sure information is entered into the inventory databaseWork with vendors to coordinate warranty returns and repairsDo routine server maintenance, including the daily back-up of the on-line catalogMaintains a current knowledge of hardware, software and network technology Show less