Robert Heath Email & Phone Number

Hudson, MA, US

Worcester, MA

• Streamlined and digitized internal data request process using Microsoft Forms, enhancing user experience and accelerating export and report turnaround for improved efficiency
• Provided ongoing support and guidance to colleagues on data imports, manipulation, and reporting, fostering data-driven decision-making across the department
• Designed and implemented an email database cleanup to increase deliverability rates and decrease bounce rates, optimizing email marketing campaigns and resource allocation
• Collaborated with the Annual Fund to customize a data process for monthly gift anniversary emails that led to higher audience response and an increase in donations
• Created the process to manage data import and export in VanillaSoft to increase phonathon effectiveness by placing correct data at the caller's fingertips
• Led the search for a new product that will integrate with Raiser’s Edge NXT to enhance email marketing, donation pages, and event registrations

Worcester, MA

Andover, MA

• Pioneered a monthly dashboard report to convert and analyze raw data into an approachable presentation that tracks parent participation and giving levels
• Led the database conversion and other technical transitions for the parent development department, streamlining data management and improving accessibility for colleagues
• Managed data entry, exports, and report generation in Agilon ONE database, ensuring accurate and timely information for fundraising efforts
• Coordinated all electronic print communications by collaborating with the communications department and vendors
• Planned and executed over 20 annual department events involving parents and alumni, demonstrating strong organizational and leadership skills
• Served as the parent development department's communication coordinator, collaborating with vendors, campus partners, and volunteers to ensure effective communication

Andover, MA

I managed all course reserves, processed new acquisitions, organized and managed inter library loans, and assisted students and teachers at the circulation desk.

Boston, MA

• Promoted sales for the department with a yearly volume of $10M+
• Hired, trained, supervised, scheduled, and evaluated a staff of 12-40 booksellers, and supervisors
• Streamlined online order fulfillment for faster and more accurate completion of 30,000 orders per year

Managed book buybacks at various college bookstores in VA, NC, WV, MD and MA. Provided excellent customer service, worked closely with bookstore clients, and managed buyback funds.