Robert Howell Email and Phone Number

Managed and lead team and department, providing comprehensive leadership and guidance.Implemented multiple training sessions to enhance team professional skills, fostering a cohesive and motivated work environment.Organized engaging voyage activities.Promoted team building and strengthened morale, contributing to overall team success and achievement of departmental goals.Delivered reports and documents regarding safety protocols and procedures, ensuring compliance with industry standards and regulations.Made timely executive decisions for guest satisfaction based on critical analysis and risk assessment, maintaining operational efficiency, and safeguarding the well-being of personnel and assets.Achievements:Leader of the month (Jan 2024)

Delivered diverse entertainment options through engaging games, trivia contests, dynamic stage shows, and lively outdoor parties and activities fostering a vibrant atmosphere and creating memorable experiences for all involved.Assist Cruise director with logistics for events, managing schedules, handling correspondence, assisting with creative projects, and ensuring seamless communication between departments including facilitating smooth operations by anticipating needs, resolving issues promptly, and contributing to the overall efficiency and success of the team.Provide personable and enthusiastic guest experience.Oversee and managing various projects related to ship entertainment.Achievements:Comedy Club host of the Month (October 2018), Bingo Host of the month (February 2017), Employee of the Month (Jan 2023), Promotion each contract.

Effectively managed the front desk team, assuming leadership responsibilities that included overseeing daily operations, managing scheduling to optimize staffing levels, conducting comprehensive training sessions to enhance team skills and knowledge, and ensuring the delivery of smooth and efficient customer service.Promptly addressed guest inquiries, accommodating special requests, and ensuring that all guest needs were met with professionalism and courtesy.Assumed full responsibility for managing the entire resort during nighttime operations, overseeing all aspects of its functionality and guest experience.Achievements:Promoted to manager after 4 months.

Provided guest satisfaction by assisting with a wide range of guest requests, addressing complaints promptly, and providing expert navigation through the resort's facilities and services.Managed all front-of-house duties and associated paperwork administrative tasks such as processing invoices, maintaining records, and preparing reports to support organizational efficiency and compliance ensuring smooth and efficient operations at the forefront of our establishment.Assist in managing team and any issues team may have.Achievements:Employee of the month for March 2021.