SELECT ACHIEVEMENTS:------------------------------------------◆ Streamlined regulatory procedures by approximately 25%, significantly improving efficiency by identifying and escalating issues to upper management at Wells Fargo, resulting in corrective actions.◆ Recipient of four awards, including three Manager Spotlight Awards (12/2023, 07/2023, 02/2023) and one Service Conference Award in 2016 and promoted from Assistant Vice President to Senior Home Preservation Consultant at Wells Fargo.◆ Acted as the representative for in-person mediations with high-level reputational, financial, or credit-risk homeowners, holding full settlement authority to identify and implement process improvements within Home Preservation. This included conducting risk evaluations, workout strategies, and delivering decisions in line with compliance and investor guidelines.◆ Collaborated and consulted with colleagues and mediation officials to resolve issues and meet Home Preservation objectives.◆ Analyzed complex business and personal financial documents to ensure adherence to policies, procedures, and compliance requirements, and that loans were priced consistently with bank policies, investor guidelines, and state/federal regulations.◆ Aimed to enhance project productivity by providing timely and relevant feedback to leadership and developing job aids.◆ Served as team lead, assisting the manager with escalations, answering questions, leading meetings, and pulling reports as needed.◆ Transitioned from Review Team Lead to Peer Reviewer on high-profile/ special projects, recognized for delivering superior work and maintaining high productivity, and assisted in passing required tests after previous failures, leading to improved outcomes.

SELECT ACHIEVEMENTS:------------------------------------------◆ Recognized as a Subject Matter Expert in income calculation and selected to develop training programs for emerging underwriters.◆ Enhanced error rate at Bank of America by 75%, reducing it to under 5%, by training the team to spot discrepancies, identify potential red flags, and thoroughly review information for accuracy.◆ Managed a team of 25+ underwriters responsible for reviewing records to identify errors made by BoA during origination, loss mitigation, reviews, or escalations as part of an OCC Consent Order, ensuring compliance with industry standards. ◆ Developed and implemented comprehensive policies, procedures, and reporting processes for the team, supported by intensive training and effective project management.◆ Developed customer remediation strategies while mitigating potential reputational, regulatory, and financial risks to BoA coached and mentored team members to enhance their knowledge, and compiled productivity and performance reports to track progress.

SELECT ACHIEVEMENTS:------------------------------------------◆ Led the HAMP program at Franklin Credit, assisting 100+ homeowners affected by the global financial crisis in retaining their homes through affordable payment plans, and successfully completed a Freddie Mac audit on HAMP-reviewed loans.◆ Managed all aspects of proposed modification options for clients, including analyzing complex financial documents and negotiating settlements with attorneys, real estate agents, and homeowners to minimize loss exposure.◆ Conducted file audit reviews, quality control reports, and post-closing audit functions for HAMP and non-HAMP workout plans.◆ Hosted team meetings, providing progress reports on loans in the pipeline and policy changes related to the HAMP program.