Robert Kellerman Email & Phone Number

Phoenix, Arizona Area

Phoenix Az

• Provide technical analytics support to meet the strategic goals of the Reimbursement Department and the Revenue Integrity Management Department.• Analyze technical financial data and provide solutions that support more efficient and effective work performance based on knowledge gained from data analytics.• Analyze charge data and provide trending information to assist Revenue Performance Management staff in identifying areas of charge capture opportunity.• Assist Finance department with month end reporting of contractual adjustment estimates.• Create written procedure documentation for key processes and functions.• Validate payments, refunds and contract rates for external audits.• Produce ad hoc financial reports for the Patient Financial Services Department.

Boise, Idaho

* Oversee Electronic Health Records (EHR) incentive payment program. - Complete accurate reimbursement in compliance with state and federal regulations. - Audit health care providers that qualify for the incentive payment program. - Develop and produce ad hoc reports for Bureau Chief and Adminstrator. - Improve reimbursement processes that support and promote cost-effective and quality service to medical practices, clinics and professionals.* Reconcile claims and payments for Medicaid Fiscal Employer Agent (FEA) confirm adherence to state budget figures.* Create policies and procedure to assess and audit risk.* Design, administer and compile rate surveys to Medicaid agencies to inform rate changes and guidelines.* Analyze and resolve technical and financial issues, providing professional assistance and advice the conform to GAAP and GASB standards.

Boise Idaho

• Supervise staff in collections, receivables, policy, procedures, compliance with statutes and audit procedures. • Develop streamlined processes, analyze systems and data. • Coach and develop staff. • Participate in interviewing and hiring • Provide reports and information to Department Chiefs and Executive Financial Officer • Liaison to 7 districts probation and parole offices for Cost of Supervision concerns • Manage multiple revenue streams and maintain a budget • Assist with CAFR reports Reconcile Cost of Supervision on a monthly basis.

Boise, Idaho Area

• Sell term life insurance, home loans and financial products to a warm market through Primerica. • Accounts receivable consulting with companies that sell collection services.• Develop mailing lists and potential markets for multiple products. • Medicare trained sales agent serving senior's with Medicare Beneficiaries • Educated Senior's on supplemental and advantage insurance plans. • Client follow up to ensure great customer service• Idaho licensed insurance agent

Boise, Idaho Area

• Supervised 15 direct reports Coached and developed employees for personal success • Communicated expectations and timely feedback to employees • Empowered employees to be independent by providing a nurturing environment the promoted success. • Created fun and original recognition awards• Challenged the team to meet and exceed performance standards • Assisted support departments with programs to enhance call center performance. • Demonstrated great communication skills with peer group and management • Member of the Knowlagent Site Council, a continuing education group & Retention committee member • Representative for T-Mobile with the Idaho Inclusiveness Coalition. • Founding member of the T-Mobile Book Review club. • Assisted the launch of the Oakland, Maine call center • Attended Coach University in Nashville, Tennessee.

Boise, Idaho Area

• Supervised 18 phone consultants • Evaluated individual consultant quality to achieve high standards of customer service • Processed payroll and scheduling requests on a weekly basis • Facilitated weekly meetings • Coached and mentored employees to improve their careers with DirecTV while improving their abilities to perform at a higher standard.

Boise, Idaho Area

* Managed and supervise business operations.* Trained employees to follow policies, procedures and service guidelines.* Scheduled employees to ensure quality customer service and minimal wait time.* Forecast sales and maintained expense budget.* Managed inventory levels to meet business needs.* Ensured compliance with federal and state labor laws and OSHA requirements.

Boise, Idaho Area

• Directed operations of a small corporation • Maintained the general ledger including payables, receivables, payroll, payroll taxes and sales taxes• Supervised seven managers and assisted in training all employees • Implemented local and national advertising campaigns • Key person in designing marketing strategies for the region.• Executed all operations of a small business• Forecast sales and maintained budgets.• Enforced labor laws and OSHA requirements

Boise, Id

* Owned and managed Dairy Queen franchise* Maintained general ledger operations including accounts payable, accounts receivable, payroll, payroll taxes, and sales taxes.* Supervise and train seven managers and over 25 employees.* Approve and execute local, regional and national advertising campaigns.* Liaison for regional marketing and advertising planning and implementation.