Robert Kellerman Email & Phone Number

Phoenix, Arizona Area

Phoenix AZ

• Provide technical analytics support to meet the strategic goals of the Reimbursement Department and the Revenue Integrity Management Department.
• Analyze technical financial data and provide solutions that support more efficient and effective work performance based on knowledge gained from data analytics.
• Analyze charge data and provide trending information to assist Revenue Performance Management staff in identifying areas of charge capture opportunity.
• Assist Finance department with month end reporting of contractual adjustment estimates.
• Create written procedure documentation for key processes and functions.
• Validate payments, refunds and contract rates for external audits.

Boise, Idaho

* Oversee Electronic Health Records (EHR) incentive payment program. - Complete accurate reimbursement in compliance with state and federal regulations. - Audit health care providers that qualify for the incentive payment program. - Develop and produce ad hoc reports for Bureau Chief and Adminstrator. - Improve reimbursement processes that support and.

Boise Idaho

• Supervise staff in collections, receivables, policy, procedures, compliance with statutes and audit procedures.
• Develop streamlined processes, analyze systems and data.
• Coach and develop staff.
• Participate in interviewing and hiring
• Provide reports and information to Department Chiefs and Executive Financial Officer
• Liaison to 7 districts probation and parole offices for Cost of Supervision concerns

Boise, Idaho Area

• Sell term life insurance, home loans and financial products to a warm market through Primerica.
• Accounts receivable consulting with companies that sell collection services.
• Develop mailing lists and potential markets for multiple products.
• Medicare trained sales agent serving senior's with Medicare Beneficiaries
• Educated Senior's on supplemental and advantage insurance plans.
• Client follow up to ensure great customer service

Boise, Idaho Area

• Supervised 15 direct reports Coached and developed employees for personal success
• Communicated expectations and timely feedback to employees
• Empowered employees to be independent by providing a nurturing environment the promoted success.
• Created fun and original recognition awards
• Challenged the team to meet and exceed performance standards
• Assisted support departments with programs to enhance call center performance.

Boise, Idaho Area

• Supervised 18 phone consultants
• Evaluated individual consultant quality to achieve high standards of customer service
• Processed payroll and scheduling requests on a weekly basis
• Facilitated weekly meetings
• Coached and mentored employees to improve their careers with DirecTV while improving their abilities to perform at a higher standard.

Boise, Idaho Area

* Managed and supervise business operations.* Trained employees to follow policies, procedures and service guidelines.* Scheduled employees to ensure quality customer service and minimal wait time.* Forecast sales and maintained expense budget.* Managed inventory levels to meet business needs.* Ensured compliance with federal and state labor laws and OSHA.

Boise, Idaho Area

• Directed operations of a small corporation
• Maintained the general ledger including payables, receivables, payroll, payroll taxes and sales taxes
• Supervised seven managers and assisted in training all employees
• Implemented local and national advertising campaigns
• Key person in designing marketing strategies for the region.
• Executed all operations of a small business

Boise, ID

* Owned and managed Dairy Queen franchise* Maintained general ledger operations including accounts payable, accounts receivable, payroll, payroll taxes, and sales taxes.* Supervise and train seven managers and over 25 employees.* Approve and execute local, regional and national advertising campaigns.* Liaison for regional marketing and advertising planning.