Cascade Operations Specialist - Systems Administrator
Greenville, South Carolina, United States
Provided email, chat-based, and phone-based support to users of a Microsoft Cloud Service Provider’s Commerce platform. Provided support for and communicated with colleagues, accurately and informatively, at a fast pace. Continuous use of Salesforce CRM for case management and communications. • Extensive use of SQL and database software for customer support and operations.• Utilized Microsoft Partner Center to manage customer’s software license orders and to provision cloud-based Software-as-a-Service products. • Assisted in the management of Azure Identity and Access Management (IAM) for customers’ accounts. • Assisted in gathering development requirements for continuous improvement of applications. • Assisted in analyzing security failures in processes and procedures.• Salesforce/CRM case management experience• Operational Microsoft 365/Azure platform knowledge• Continuously analyzed industry operations for continuous improvement actions.• Conducted extensive technical, Azure, and licensing research in response to questions by colleagues and customers to improve operations/sales.• As a Systems Administrator I created documentation for standard operating procedures.
