Robert Leeper Email & Phone Number

Knoxville, Tn, Us

United States

Knoxville, Tennessee, United States

• Manage 10-14 Management Teams and Convenience Stores.• Managed multiple new systems roll outs – Register, Back Office, Payroll, HR, Training systems.• Hired, trained and developed 10 GM’s.• Pilot DM for new DM training course for company. Trained 2 District Managers.• Worked with team through transition of new HQ assumption of leaderships and strategies.• Ran essential service businesses through Covid, directing site management teams through necessary changes in business protocols, staffing and dramatic expense cutting and control.• Responsible for P&L, inventory, customer service delivery.• Rolled out new training program for all positions.• Oversee operational side of store remodels• Manages site level marketing and store presentation management• EBITDA up 35% over prior year.• Gallons up 58% over prior year.• Sales up 12% over prior year.• Moved Company Mystery shop scores from 87.76% to 95.11%

Jackson, Tennessee Area

 Manage collection process, route over-site, collection centers and driver teams. Manage and execute daily production cycle meeting and exceeding company expectations. Manage retail store operations. Hiring, training and development of management team. Increased collections +30% since July 1st • Sales increase averaging +25% per month, broken all site sales records and increased dollars per pound to site record Cleaned, organized and reset store and property. Onsite management of several construction projects.

 As DM – Responsible for $140,000,000+ in sales annually. As DM – Increased margin 28.22% in first year. As DM – Decreased labor as percent of sales 1.12% in first year. As DM – Decreased non labor expenses as percent of sales 1.64% in first year. As DM – Managed 5 site remodel projects and other construction projects. As DM – Assisted in the takeover of convenience stores purchased by our chain.  As DM – Decreased $5.5 MM Facilities Maintenance budget 19.67% from prior year. As DM – Manage 8 properties (20 acre average) with 20 buildings in 4 states As GM - Developed fuel sales from 725,000 gallon per month average to 1.2 million gallon per month average. As GM - Cut expenses 20% in first 3 quarters and recouped miscellaneous losses from previous years operation. As GM - Reduced shrink from $30,000 to $6,000 per quarter. Increased inside sales by 21 %. Certified UST Class A operator State of Wyoming and Tennessee. Achieved second highest sales in the store/fuel group in 2008. Achieved third highest profit margin in the store/fuel group in 2008. Surpassed Profit expectation by 42% in 2010.

Sandy Springs, Georgia

 Owner's consultant on building project, acted as liaison to contractor, city, architect and other participating parties Real estate and market research for business development. Designed and developed operational procedures for businesses. Managed design of integrated computer system for all four businesses. Hired, trained and developed sales, management, customer service and maintenance for all four businesses. Developed budgets and selected vendors to insure both fiscal and operational cohesiveness. Responsible for development and monitoring of the marketing program. Oversaw financial reconciliation on monthly and yearly basis. Assisted in Researching, purchasing and financing existing self-storage project. Raised revenue for purchase of second facility, converted to our business system, oversaw design of conversion from non-climate to climate facility (including zoning, architectural, engineering and financial). Averaged net .94 rentals per day for first year of operation of DSS business. DRM had 7000 boxes and 30 clients at end of first year of business. Moved DSS from construction financing to permanent financing in first year of operation-closed loan eleven months and 29 days after opening business in 2008 economic climate. The deal included fifteen million dollars for expansion. Dunwoody Self Storage was overall winner for National Facility of the Year 2007.