Direct daily operations, customer service, and quality control for full scale autobody and glass repair. Provide strategic leadership by establishing plans, policies, and goals that deliver organizational growth. Oversee project management, standard operation practices, and business development initiatives. Lead teams to ensure damages are accurately assessed; provide customers and insurance companies with quotes based on thorough damage and repair analysis.• Improve operations, drive solutions, and deliver highest quality by analyzing processes, prioritizing activities, and leveraging best practices; construct and implement workflows to ensure successful results.• Manage the utilization of assets and resources to maximize efficiencies and ensure optimal performance goals are met while remaining within budgeted cost parameters.• Oversee inventory, procurement and vendor relations; negotiate fiscally sound purchase agreements to ensure purchase of highest quality products at most reasonable cost.• Manage accounts, review and approve A/R invoicing for accuracy and compliance, and make sure payments are made in accordance with agreed upon terms.• Recruit, hire and train repair staff ensuring maximum productivity and retention of the most qualified talent.

Directed, planned, organized, and coordinated operations across a four-state territory to ensure continuous growth and achievement of organizational objectives. Oversaw insurance claims for personal, property or casual loss based on coverage, appraisal and verifiable damage. Set daily standards including quality of work performance, goals, and accountability. Oversaw organizational and operational system improvements.• Spearheaded growth from $80 million to $260 million by defining, implementing, and ensuring proper execution of operations strategy and processes; improved operations, drove solutions, and delivered highest quality by prioritizing activities, and leveraging best practices.• Negotiated with third party vendors and independent appraisal companies; reviewed and audited technicians and appraisals.• Improved productivity and employee relations by drafting enhanced handbook for claims division.• Sourced, hired and trained employees; introduced employee evaluation process based on measurable, attainable goals.• Established and translated improvement strategies into actionable plans that facilitated operations and promoted financial sustainability.

Facilitated the repair process by reviewing and maintaining accurate documentation, and ensuring estimates, supplements and inspections were completed and submitted in a timely manner. Utilized extensive business and industry knowledge to negotiate fair pricing with repair shops.• Achieved operational objectives by developing and analyzing strategic plans and implementing productivity and quality standards.• Managed end-to-end appraisal activities; assessed damage, drafted and submitted estimates and ensured checks were issued.