Robert Monaco Email & Phone Number

Plano, TX

Owned Third Party Management (TPM) governance, risk management, relationship management and reporting in support of $67B Financial Services (FS) and Home Loans (HL) businesses. · Managed up to 18 vendor relationships supporting Capital One Home Loans with expenses exceeding $75MM in annual spend. Responsibilities included executing regular performance.

Plano, TX

Led process design and management of key risk management initiatives for financial services · Drove over 40 program requirements for all aspects of business continuity planning, testing, compliance and training across Auto Finance and Home Loans.· Documented and communicated 10 monthly vendor management program changes and updates to program participants.

Richmond, VA

Led and managed critical credit card reward processes with vendor interactions.· Managed the credit card rewards program configuration process for Marketing and Analysis.· Gathered business requirements and program inputs for new rewards programs, creating a repeatable process.· Managed a large card rewards vendor with annual expenses exceeding $150MM.·.

Richmond, VA

Led and managed critical card processes with vendor reliance and interactions.· Analyzed staffing projections and scheduled workflow for over 200 people across 4 worksites in multiple states. · Responsible for SLA adherence, incentives, workflow, issue resolution reporting and work queue analysis. · Designed and drove the roll out of the process to allow.

Richmond, VA

Managed teams in card collections and new account setup.· Managed up to 4 supervisors and 75 associates, including performance metrics, incentives and professional development.· Prepared monthly scorecards and presentations for Site Management highlighting collections performance by collaborating with functional areas and supported presentations to.