Robert Serna Email & Phone Number

Commerce, California, United States

South El Monte, California, United States

Fullerton, California

Role Summary: The Courier supports pharmacy operations by handling, packaging and delivering radio-pharmaceuticals. Essential Responsibilities: Process prepared products by wrapping, and placing into the proper delivery containers, preparing shipping paperwork and labels. Handle, package and delivery radio-pharmaceuticals and hazardous materials in compliance with all regulations and company policies. Process returned medical waste and maintain returned unusable supplies in compliance with all regulations and company policies. Maintain cleanliness of lab with facility house cleaning schedule.Manage bio-hazardous waste and prepare paperwork for disposal. Assist in inventory control reviewing, documenting and communicating stock needs to pharmacy personnel. Complete radiation wipes and surveys on shipping containers, pharmacy supplies, incoming packages, work spaces and vehicles. Complete regulatory paperwork for deliveries and outgoing customer products. Complete required safety training. Support Pharmacy Operations via data entry Regulary inspect and coordinate routine maintenance of company delivery vehicles. Perform quality control tests on prepared products and manually record results. Perform transportation distribution duties in compliance with current GDP as per annual GDP training and local procedures.

Volkswagen South Coast

Responsible for selling new and used vehicles at dealership gross profit and volume as well as achieving excellent customer satisfaction ratings.Duties• Greet and offers assistance to any customer who enters the dealership showroom or sales lot• Assists customers in selecting a vehicle by asking questions and listening carefully to their responses and delivers a minimum number of vehicles per month• Writes complete sales orders and processes paperwork in accordance with dealership policies• Maintains owner follow-up system that encourages repeat business and contributes to customer satisfaction• Maintains a prospect development system• Conducts business in an ethical and professional manner• Describes all optional equipment available for customer purchase and fully explains product performance, application, and benefits to prospects• Follows dealership procedure to obtain proper identification from customer prior to test drive• Follows dealership sales process as directed by Sales Management. Demonstrate new vehicles. Offer test drives to all prospects; obtain proper identification from customer prior to test drive; follows test drive route• Exhibits high level of commitment to customer satisfaction• Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals• Keeps abreast of new products, features, accessories, etc., and their benefits to customers• Knows and understands equity and values, and is able to explain depreciation to the customer• Ensures the sales manager has an opportunity to meet each customer• Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.)• Prepares sold vehicles for customer delivery prior to customer arrival• Delivers vehicles to customers, ensuring that each customer understands the vehicle's operating features, warranty, and paperwork

Orange County, California Area

The Retail Solar Advisor is the brand ambassador and first point of contact with customers at Costco and Home Depot. The position requires resilient people skills, team work and self motivation to be successful. The primary duties are to create awareness about the Sunrun brand, educate potential customers about exclusive benefit programs, and prequalify homes for in home solar appointments.

Aliso Viejo, California

Directed all aspects of Ambry’s non-profit foundation, Mauli Ola Foundation. Conducted community outreach programs that aligned with Ambry’s genetic testing services and products. Developed and maintained partnerships with children’s hospitals and non-profit organizations that support and raise awareness of genetic disorders through patient support programs and community events. Negotiated sponsorship and in-kind giving for company support of fundraisers and community events. Coordinated internal communications to shareholders, executive staff, and employees via social media, company email blasts and multimedia presentations.

Aliso Viejo, Ca

The Exhibits Coordinator is responsible for all aspects of trade shows as well as meeting critical deadlines which requires working closely with sales, marketing, genetic counselors, outside vendors, and convention centers.Duties included: Initiating application for booth selection, submit attending registration list, ordering show services, ordering print materials and promotional giveaways, processing payments and submitting purchase orders to accounts payable, shipping/handling of booth and marketing materials. in some cases attending shows as a representative. I've been to (NACFC) North American Cystic Fibrosis Conference in Baltimore and Minnesota, also (NSGC) National Society of Genetic Counselors Conference in Anaheim 2013.

Laguna Beach, Ca

This position is responsible for developing and directing both the Surf Experience Days and Pediatric Visits that provide a positive and direct impact for individuals and families that thrive with cystic fibrosis, cancer, and other life-shortening genetic conditions. Responsibilities:Planning and implementing a national itinerary of Pediatric Visits at leading Children's Hospitals and Cystic Fibrosis Surf Experience Days at popular surf destinations in California, Hawaii, Gulf and East Coast.Surf Experience Days Duties:-Secure beach permits and insurance certificates.-Build long term relationships with surf schools to ensure the best site locations and surf instruction to maximize a positive surf experience for patients and families.-Generate monetary and product donations from action sports related, biotech, and pharmaceutical companies.-Directly oversee ALL event particpation from sponsors, volunteers, and patient registration.-Promote and advertise surf days in Children's Hospitals and specialty clinics with print and digital event posters, media alerts, and press releases.-Coordinate PR and media events with news affiliates and hospital communications.-Plan surf days and ocean days for other organizations to support their patients and members like Children's Interstitial Lung Disease Foundation and American Cancer Society.Pediatric Visit Duties:-Apply and schedule visits with Child Life Nurses and special event planners.-Work with actions sports athletes, celebrities, and professional surfers to coordinate appearances.-Onsite coordinator -Presenting speaker to hospital staff and administrators.-Coordinate giveaways for each visit.-Work closely with media, pr, and marketing departments at Children's Hospitals to formulate media alerts, news stories, and press releases when applicable.

This position was utilized for building brand presence with in-store signage, product placement, and to conduct product training clinics. Account base was Big Box Accounts i.e. Sunglass Hut, Macy's, Dillard's, Sports Chalet, Chick's Sporting Goods. I was entrusted with a company vehicle and company credit card, conducted 4-6 in store visits daily Monday-Friday with a territory from Laguna Hills, to San Luis Obispo, to Bakersfield and back down, over 200 doors in all. I was also included in new product development giving feedback on stem configurations of eyewear, and was one of the 1st sales people in the company to receive training on mp3 eywear. Best part was driving the custom trucks to special events.

Foothill Ranch, California

Assisted Regional Sales Manager as in-house sales support for mid-Atlantic territory consisting of 9 states and 9 outside sales reps for eyewear, watch, goggles and eyewear accessories. Primary duties included answering 30-50 inbound calls daily from domestic accounts-all territories, in addition to answer back line call directly from sales reps, process orders and RMA's received by fax, email, and phone utilizing 10 key entry. Creating sales reports from SAP and BW utilizing excel macros to customize daily, weekly, monthly and quarterly reporting for individual reps, and up-sale hot sheets of exclusive and limited edition eyewear.

Foothill Ranch, California

This position was a temp for hire. I received 2 weeks training from Oakley Customer Care. Primary responsibility was providing excellent customer service to Oakley eyewear customers. Duties included answering inbound calls, light data entry, order warranty parts, and resolve escalated calls with professionalism.