Robert Shepherd Email & Phone Number

London, England, United Kingdom

Creating personalized travel experiences, offering expert knowledge and handling all trip details to ensure seamless travel.Key Responsibilities:Tailored Itineraries: Developing customized travel plans based on clients' preferences and budgets.Expert Knowledge: Providing insider tips and access to exclusive deals and experiences.Logistics Management: Arranging flights, accommodations, and activities, handling all travel logistics.Problem Solving: Addressing and resolving travel issues, such as cancellations or changes in plans.Client Relationships: Building and maintaining trust through exceptional service and personalized attention.Trend Awareness: Staying updated on travel industry trends and new destinations.Skills:Strong communication and interpersonal skillsExcellent organizational and problem-solving abilitiesIn-depth knowledge of various travel destinations and trendsAbility to provide high-quality, personalized customer serviceAchievements:Successfully planned and executed trips for diverse clientele, resulting in high customer satisfaction and repeat business.Negotiated exclusive deals and upgrades, enhancing clients' travel experiences.

Gravesend, England, United Kingdom

Created a detailed work plan and schedule which identified and sequenced the activities needed to complete the day-to-day administrative tasks. Strategised long-term business needs, driving customer feedback for process improvements. Provided strategic oversight on all logistics and administrative tasks. Trained multi-level employees for Bar Service, Kitchen & Support positions. Optimised operational processes by developing a company-wide analytics tool to address client-specific metrics. Established performance goals for each department and provided feedback on methods for reaching those milestones. Mitigated costs while collaborating with vendors to manage inventory items. Established effective systems for record retention by creating a database for daily correspondence tracking. Improved productivity initiatives, including coordinating itinerary and scheduling appointments. Oversaw staff correspondence, record tracking, and data communications, resulting in effective automation of office operations. Set routes for optimal deliveries, coordinated driver and staff schedules, and assigned specific tasks. Completed human resource operational requirements by scheduling and assigning employees. Updated HR policies and documentation in line with legislative developments and GDPR requirements to ensure compliance.

Bluewater, England, United Kingdom

Managed all the administrative duties for the bar, including financials, staffing costs, and budgets. Improved daily business operations by effectively training numerous bar staff members and servers on best practices and bar protocols. Enhanced customer satisfaction ratings by handling issues professionally and delivering positive outcomes. Devised and promoted unique events, seasonal specials, and promotional offers to drive sales. Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items, and sanitising equipment. Managed customer service by training staff, overseeing operations, and resolving issues quickly. Interviewed, hired, and trained staff on bar practices, customer service standards, and productivity strategies. Clearly and promptly communicated pertinent information to staff, such as large reservations or last-minute menu changes. Correctly calculated inventory and ordered appropriate supplies. Reconciled cash and credit card transactions to maintain accurate records. Strategically reviewed and planned staffing levels for employees based on daily volumes. Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.