Robert Smith Email & Phone Number

Kansas City, MO

Retrieved provider/member data from multiple sources (emails, spreadsheets, electronic downloads) to upload into the claim database. Effectively communicate with different providers verbally and in writing regarding claim issues including verifying patient information and claim adjudication.Analyzed and process medical claims by investing and gathering all.

Overland Park Kansas

Coordinated and scheduled time to educate and assist new employees. Educated store representatives about new services, products and promotions.Trained store representatives on company processes and procedures to ensure customer satisfaction.

Kansas City, Missouri Area

Negotiated transportation and distribution costs for the quickest least costly transport routes.Established and implemented logistics procedures in line with company requirements.Recorded all relevant documentation, vehicle logbooks, and fuel consumption records. Ensured that all contractual obligations are fully understood by both the shipper and receiver.

Kansas City, Missouri Area

Monitored random calls to improve quality minimize errors and track call center staff performance.Scheduled monthly meetings that helped to keep associated in the loop on new products and promotions.Ensured that all tasks given staff are done on time and to the required standard.