Robert W. Email & Phone Number

Boston, Massachusetts, United States

I manage a team of senior tech escalation specialists who deliver the highest level of customer support and technical expertise. Our mission is to work with the engineering team to indentify, analyze, and resolve software and hardware issues that have high impact to our customers. My role is to support my team and work with them to create trouble tickets that serve to streamline fixes for these issues. My team and I also play a crucial role in creating and updating the technical knowledge base that is used company-wide to assist our customers.

Boston, Massachusetts, United States

I provided high-level technical assistance to our customers across the country. Our team was responsible for diagnosing and troubleshooting software/hardware problems in a timely manner, and providing an exceptional customer experience during every call.

Boston, Massachusetts, United States

I assisted clients with booking and coordinating the shipment of their luggage from one destination to the next. In addition to phone support, I assisted with email, chat and logistical support.

Boston, Massachusetts, United States

I worked with vendors to supply various companies/financial institutions/government departments, with gift cards, ID cards, credit cards, debit cards, etc. Abcorp prints and personalizes these various types of cards for clients worldwide.

Boston, Massachusetts, United States

Over the course of my 4+ years with the company I served in 3 different roles. I was a customer support representative at entry level, and within 9 months of starting, I was promoted to Team Lead. Just over a year later in 2017, I was promoted to a Technical Support Supervisor. I managed a team of customer support representatives and helped them to deliver excellent service to our customers, as well as, nurtured and encouraged their professional growth.