Robert Walsh Email & Phone Number

United States

Amarillo, Texas

• Facilitate and schedule client meetings that include agendas, requirements, actions items, and minutes.• Facilitate and schedule internal meetings with TMG core team and resources for a touch point to minimize break/fixes after Go Live and obtain buy-in from stakeholders. • Probes and elicits in order to identify that all requirements and potential risks are identified and documented.• Recommends and develops mitigation and contingency plans as required• Guides a client towards service based on TMG Health standards and use the standards as the best practices. .• Completes all documentation and/or system entry requirements to start and close assignments• Manages conflict, issues and changes for client, stakeholders, and project team to remain in scope.• Prioritizes and progressively escalates conflicts with tasks that start to have scope creepage.• Assist in establishing and assessing internal quality control procedures.• Provides specific business requirements for testing scenarios prior to operational deployment.• Provide testing department with specific business requirement test plans that support development• Coordinates training documents and assists with development training.• Assess organizational readiness and analysis CMS changes to upgrade clients and support service areas to be in compliant as per guidance.• Perform gap analysis, business cases, and feasibility studies as required• Develop, test, install and modify business process, requirements, and improvements.• Consult and coordinates with system analysts and programmers to design and develop automated business systems.• Assist in establishing and assessing internal quality control procedures and design and document process improvements.• Create client cost estimates, RFIs, and RFPs• Develop client configuration and hierarchies and process using software of record.• Represent and has the best interest of Customer Service at all meetings• Prepare and deliver ROIs

Amarillo, Texas Area

• Create Service Requests for business related breakages and upgrades.• Grant access to Transaction Accounting Processing System• Review current business process and procedures, and develop more efficient processes.• Create and develop Business Required Documents for new projects.• Host meetings related to new and current projects.• Lead current and new projects for business improvements.• Develop and execute test plans for implementations of new projects.• Develop reports for VALIC processing lines of business.• Train incoming Business Analysts on VALIC Operations Business Support procedures.• Develop automation macros in Visual Basic, Excel and EXTRA!

Business Administration And Management, General

Activities and Societies: Alpha Tau OmegaStudied General Business Active Alumni for Alpha Tau Omega Served as Pledge Trainer for Alpha Tau.

Education record

Activities and Societies: Alpha Tau Omega