Robert Weatherly Email & Phone Number

Customer Service and IT Support 15 years experience with different software along with the latest technology. Experience with Management with Call centers training and coaching over 20 employees. My experience has culminated in expanding both service customers to meet there needs with the latest technology. Google IT Certified to manage Hardware , Software and Networking troubleshoots across Windows 10, MacOS and Linux systems for various business and client. Currently seeking to fill roles in customer service of troubleshooting Java systems and Python meet business needs and demand. This field of IT has truly excited me what these various programs means for the future of businesses and clients that will play into future.

• 

  Call Center Supervisor

  Faneuil Inc

  May 2020 - Present - United States

  Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement. • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals. • Established and oversaw performance targets for call center associates. • Executed Monthly Performance Plans with representatives to identify production gaps. • Prepared reports to assist business leaders with key decision making and strategic operational planning. • Developed all process controls and metrics for daily management of Call Center. • Managed over 20 agents with average QA at 98.7% • AHT 8:30 minutes