• Managed project plan and implementation of new Cornerstone LMS system.• Identified and transitioned training data from the previous Access system into Cornerstone LMS using import tools.• Imported, identified and uploaded all enterprise-wide custom content and verified course integrity and functionality.• Manage daily HR feed details for profiles, roles, permissions, and transcript data.• Identify, measure, and analyze data to support NYCHA learning initiatives.• Create customized reporting with scheduled email functionality to track mandatory government compliance training.• Build and maintain system test assessments and course evaluations as post work requirements for Instructor Led Training.• Train registration team, training instructors, managers, and employees on system functionality.• Create and maintain custom quick reference guides for employees and management.• Built and maintain customized system default emails and security access. • Designed images used for the employee portals, marketing, and email communications.• Create and share custom deep links for various training items available in LMS.• Analyze, test and implement new system functionality; Dashboards, FAQs page, On the Job Training Checklists.• Collaborate with Executive leadership on leveraging LMS functionality to streamline new training initiatives.• Monitor and resolve enterprise-wide LMS questions and requests through the IT support system.

• Analyzed and resolved support tickets using problem-solving and system testing.• Maintained, managed, and monitored the enterprise-wide learning management system (LMS) platform.• Imported, identified, and uploaded all enterprise-wide custom content.• Verified course integrity and functionality through strategic testing of system and scorm/AICC file functionality.• Managed all profiles, roles, permissions, and transcript data for GM staff.• Continually identified, measured, and analyzed data to support learning initiatives.• Managed, updated, and revised informal learning resources within the LMS.• Monitored and responded to enterprise-wide LMS questions and requests through the Remedy system.• Worked with stakeholders to leverage LMS system functions to support business initiatives.• Collaborated with associates on streamlining document control to increase time efficiency.• Prepared Quick Reference Guides to support frequently asked questions from coworkers and employees.• Delegated work to associates to maintain a fast-paced, high-volume work environment. • Collaborated with GM and Redwood Global Partners LLC.

• Managed project plan and implementation of 2 new LMS systems: Saba & SuccessFactors.• Maintained, managed, monitored and updated the enterprise-wide learning management system (LMS) platform.• Prepared and collaborated on change management plans for each new LMS system implementation.• Partnered with third-party vendors (Cornerstone, SkillSoft & Elementk) to update, refresh, retire, and correct course content.• Imported, identified, and uploaded all enterprise-wide custom content and verified course integrity and functionality.• Managed all profiles, roles, permissions, and transcript data.• Continually identified, measured, and analyzed data to support corporate learning initiatives.• Supported and coached operating companies on various e-Learning initiatives by request on external and internal options for online training and development initiatives.• Responsible for managing and training all designated associates in the OpCo catalog administrative role.• Updated all curricula, certifications, and custom course content including quarterly and annual reporting by department and enterprise-wide.• Managed, updated, and revised informal learning resources within the LMS.• Responsible for oversight of notifications, evaluations, tracking, and reporting.• Monitored and responded to all enterprise-wide LMS/SIU questions and requests through the Remedy system.• Conducted and lead e-learning projects as requested.• Worked with stakeholders to leverage LMS system functions to support business initiatives.• Collaborated in the development of new LMS training materials and courses for the new LMS systems.• Improved associate performance, self-development, productivity, profitability, coaching, leadership and technical skills.• Collaborated with associates on streamlining document control to increase time efficiency.• Delegated work to associates to maintain a fast-paced, high-volume work environment.