Robert González Email & Phone Number

Amherst, New York, United States

► In a newly created inside sales role, I support the national account manager in maximizing sales of technology products through business partners to various end customers, including health insurance businesses, utility companies, cable companies, and financial institutions. I play a key role in growing total sales by writing statements of work, handling order forms, meeting with customers to define project requirements, working closely with developers and solutions architects to… Show more ► In a newly created inside sales role, I support the national account manager in maximizing sales of technology products through business partners to various end customers, including health insurance businesses, utility companies, cable companies, and financial institutions. I play a key role in growing total sales by writing statements of work, handling order forms, meeting with customers to define project requirements, working closely with developers and solutions architects to develop proposals and secure purchase orders. In all interactions, I consistently demonstrate responsiveness, strong customer focus, and unmatched product knowledge while serving as an ongoing customer resource and problem solver.Significant Achievements:❏ Directly attributed to exceeding $3M sales objective in 2018 and 2019, producing >$5M in sales by developing relationships with business partners and customers, optimizing quality of service, increasing business growth, and maximizing customer satisfaction and retention. ❏ Strengthened the company’s financial position and optimized cashflow by proactively evaluating operations, uncovering purchase orders and invoices, and collecting nearly $900K.❏ Created and executed a comprehensive program of internal controls governing renewable maintenance and support agreements for subscriptions, standardizing the entire process, making it more transparent, scalable, flexible, and highly automated. Show less

Buffalo/Niagara, New York Area

► As project manager team lead, I drove project planning, execution, and management of all large revenue-producing projects in an expeditious manner — on time, within budget, and to the highest quality mandates. Under my leadership, I motivated and led high-performing, cross-functional teams, including solution architects, systems engineers, and other project managers. Through demonstration of solid interpersonal, communication, and problem-solving skills, I liaised between the client… Show more ► As project manager team lead, I drove project planning, execution, and management of all large revenue-producing projects in an expeditious manner — on time, within budget, and to the highest quality mandates. Under my leadership, I motivated and led high-performing, cross-functional teams, including solution architects, systems engineers, and other project managers. Through demonstration of solid interpersonal, communication, and problem-solving skills, I liaised between the client and project team, ensuring successful project completion through evaluation and analysis of the overall client experience. I also functioned as project owner and consistently exceeded expectations by identifying risks, establishing contingency plans, minimizing impacts, and delivering high-quality results. Significant Achievements:❏ Leveraged advanced project management skills to drive organizational change through design and implementation of robust project plans, while continually working to identify and implement innovative techniques to improve effectiveness. ❏ Built, deepened, and maintained strong, trusted relationships with individuals and groups at all organizational levels, assisting in the successful initiation, mobilization, and optimization of projects. ❏ Planned and facilitated system training for end users, increasing productivity, boosting operational efficiency, and enhancing overall organizational value. Show less

White Plains, Ny

►I functioned as an internal business consultant, technical resource, and catalyst for improving business performance, identifying issues, creating value, and maximizing growth. In this assignment, my accountabilities included implementing a major technology transformation, developing a synergistic organization, and driving operational excellence by converting legacy systems to Ungerboeck.Significant Achievements:❏ Played an integral role in expanding business and increasing… Show more ►I functioned as an internal business consultant, technical resource, and catalyst for improving business performance, identifying issues, creating value, and maximizing growth. In this assignment, my accountabilities included implementing a major technology transformation, developing a synergistic organization, and driving operational excellence by converting legacy systems to Ungerboeck.Significant Achievements:❏ Played an integral role in expanding business and increasing revenues, functioning as a liaison between show team department stakeholders and developers to define business requirements and specifications for four offices with multiple departments and 120+ end users. ❏ Ensured maximum revenue generation and profitability by providing top-notch tradeshow operational support, assessing show team business needs, practicing active listening, collaborating with vendors, adhering to established budgets, managing system implementation, and providing end user training and support.❏ Employed broad knowledge of Ungerboeck and tradeshow operations experience to gain actionable insights for event enhancements, growth initiatives, and senior management decision making, by compiling informative data for measuring, tracking, and forecasting exhibitor trends. Show less

Buffalo/Niagara, New York Area

►I was hired to assist in achieving organic, profitable growth by creating greater operational efficiencies and sales force effectiveness in day-to-day operations. With a continual focus on customer satisfaction and high-quality standards, I developed and implemented action plans to drive exceptional tradeshow operations while greatly impacting top- and bottom-line profitability. Significant Achievements:❏ Filled leadership void and fostered a culture of excellence while… Show more ►I was hired to assist in achieving organic, profitable growth by creating greater operational efficiencies and sales force effectiveness in day-to-day operations. With a continual focus on customer satisfaction and high-quality standards, I developed and implemented action plans to drive exceptional tradeshow operations while greatly impacting top- and bottom-line profitability. Significant Achievements:❏ Filled leadership void and fostered a culture of excellence while managing all aspects of tradeshow operations for metropolitan celebrity cooking and entertaining shows in Atlanta, Houston, Dallas, and Washington, D.C. ❏ Drove transformational change, optimizing sales, and achieving operational excellence by proactively evaluating and streamlining procedures, creating and implementing innovative business solutions, and recruiting talented employees with a commitment to service excellence.❏ Leveraged expansive expertise in tradeshow operations to maximize productivity and profitability, and identified $20K in cost reductions by proactively evaluating tradeshow spend. Efforts included standardizing purchasing procedures, renegotiating vendor contracts, scrutinizing vendor invoices, and reallocating resources, just to name a few. Show less

Amherst, Ny

►I was brought on board to develop and implement strategies to optimize sales and operational performance. In this role, I evaluated, identified, and drove improvement initiatives across tradeshow operations to achieve business goals. Significant Achievements:❏ Excelled in a fast-paced environment of constant change, advancing organizational initiatives and driving tradeshow success on a foundation of strong operational leadership, tradeshow knowledge, business development, and… Show more ►I was brought on board to develop and implement strategies to optimize sales and operational performance. In this role, I evaluated, identified, and drove improvement initiatives across tradeshow operations to achieve business goals. Significant Achievements:❏ Excelled in a fast-paced environment of constant change, advancing organizational initiatives and driving tradeshow success on a foundation of strong operational leadership, tradeshow knowledge, business development, and technical expertise.❏ Advanced through the ranks, serving in a variety of mission-critical roles with increasing levels of responsibility, including operational support, consumer and tradeshow exhibition marketing, and global event software implementation.❏ Led from the front while effectively managing all aspects of tradeshow operations, including registration, customer service, technical support, and crisis management. ❏ Served as the go-to expert, assisting in optimizing sales and revenue generation, by providing technical support, staff training, and managing all aspects of USI's system implementation, including five core modules: Event CRM, Event Management and Coordination, Accounting, EBMSCad, and Administration. ❏ Credited as a major player on the team that successfully launched USI's Ungerboeck throughout 15+ global sites, enhancing profitability through implementation of a fully integrated centralized event management solution.❏ Utilized exceptional communication and relationship-building skills to drive tradeshow success while interacting and building rapport with senior-level executives, cross-functional teams, exhibitors, direct reports, contractors, temporary staff workers, and volunteers. Show less

►I was recruited to provide guidance and direction in the areas of global strategy, business operations, technology, and risks, paving the way to operational effectiveness, business expansion, and reduced costs.Significant Achievements:❏ Demonstrated expertise in evaluating sales and operations environments, driving operational excellence and maximizing revenue generation on a global basis throughout the hospitality and golf industries. Enhanced service levels by conducting… Show more ►I was recruited to provide guidance and direction in the areas of global strategy, business operations, technology, and risks, paving the way to operational effectiveness, business expansion, and reduced costs.Significant Achievements:❏ Demonstrated expertise in evaluating sales and operations environments, driving operational excellence and maximizing revenue generation on a global basis throughout the hospitality and golf industries. Enhanced service levels by conducting inspections and recommending mitigation strategies for Hilton and Best Western Hotels. ❏ Achieved recognition for developing, facilitating, and implementing the company's first Field Quality Review Program, enhancing quality ratings and field performance. Show less

►I was hired to ensure maximum profitability by developing a plan to create efficiencies, improve quality of services, and remove vulnerabilities. Additionally, I ensured Promus Hotel Corporation consistently provided best practice services and maintained compliance with all operating principles, policies, and procedures. Significant Achievements:❏ Functioned as an internal business consultant, cultivating lasting relationships, ensuring implementation of corrective actions, and… Show more ►I was hired to ensure maximum profitability by developing a plan to create efficiencies, improve quality of services, and remove vulnerabilities. Additionally, I ensured Promus Hotel Corporation consistently provided best practice services and maintained compliance with all operating principles, policies, and procedures. Significant Achievements:❏ Functioned as an internal business consultant, cultivating lasting relationships, ensuring implementation of corrective actions, and improving customer satisfaction while performing more than 160 yearly onsite evaluations across the U.S., Central America, and South America. ❏ Played an instrumental role in enhancing profitability and productivity by assessing hotels' compliance with key performance indicators, identifying improvement opportunities, and recommending tools, processes, and industry best practices. Show less

►I was hired to assist in achieving profitability through revenue generation, cost management, guest satisfaction, and team development. In addition, as General Manager, I directed development and execution of strategic sales and operations initiatives that led to attainment of targeted goals.Significant Achievements:❏ Ascended rapidly from Assistant Manager to General Manager based on demonstrated leadership capabilities and a commitment to service excellence. ❏… Show more ►I was hired to assist in achieving profitability through revenue generation, cost management, guest satisfaction, and team development. In addition, as General Manager, I directed development and execution of strategic sales and operations initiatives that led to attainment of targeted goals.Significant Achievements:❏ Ascended rapidly from Assistant Manager to General Manager based on demonstrated leadership capabilities and a commitment to service excellence. ❏ Spearheaded complete renovation of a 109-room, privately owned hotel, and maintained high standards of guest satisfaction and quality service. Show less