★ SENIOR OPERATIONS & CUSTOMER SUCCESS LEADER ★I am an enthusiastic, performance-focused senior operations and sales effectiveness leader with 20+ years of consistent achievements in operational and sales performance, technical leadership, cost reductions, strategic planning, and staff leadership and development. My experience in expanding and enhancing sales and operational processes are my areas of strength. I am an agent of change by driving operational excellence and sales optimization that includes expansive knowledge of tradeshow and hotel operations, business analysis, strategic planning, business development, budget management, vendor management, and contract negotiations. Additionally, I am bilingual, fluent in English and Spanish. Highlights of my experience includes the following:❏ OPERATIONAL & SALES LEADERSHIP: Proven record of accomplishments in optimizing operations, maximizing sales opportunities, and creating a competitive advantage in sales operations, including a pattern of continuous improvements in systems, policies, practices, and procedures to enhance efficiencies. Ability to understand and analyze customer needs and uncover opportunities for collaboration, business development, and scale. Instrumental in generating and outpacing sales goal by building and maintaining strong, trusted relationships with business partners and customers, delivering exceptional service, expanding business opportunities, and maximizing customer satisfaction and retention. ❏ COST REDUCTIONS: Repeatedly successful in driving operational success and increasing profitability, by evaluating tradeshow spend, leveraging expertise to enhance procedures, streamlining reporting, implementing innovative business solutions, and recruiting high-performing employees. ❏ STAFF LEADERSHIP & DEVELOPMENT: Recognized as an internal business resource, problem solver, and creative leader. An articulate and effective communicator with excellent training, team building, and interpersonal skills; able to build lasting relationships with individuals on all levels. Work closely with cross-functional teams (customers, sales, product) to ensure a world-class customer experience❏ STRATEGIC PLANNING: Forward-thinking and resourceful, adept at evaluating, formulating, implementing, and managing best-in-class tradeshow operations, aligning strategic plans with key performance indicators and organizational initiatives to achieve operational excellence and optimal profitability.
Listed skills include Event Management, Management, Event Planning, Account Management, and 46 others.