Robert Guy, Jr Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, Ca, Us

- Spearheaded the verification process for business documents, ensuring seamless integration with Workiz Pay powered by Stripe.- Developed comprehensive internal documentation and procedural frameworks to mitigate project risks and enhance overall customer satisfaction.- Constructed compelling cases to counter disputes, safeguarding client interests and ensuring swift resolutions.- Conducted thorough investigations into accounts with suspicious activity, reducing fraudulent risks within the Workiz platform.- Reviewed and optimized payout limits, effectively balancing customer experience and risk management.- Served as Project Co-Owner for beta phase pilot programs, refining Workiz Pay features pre-release.- Engaged directly with clients via Intercom and Zendesk to assess needs and provide prompt platform assistance.- Facilitated collaboration between stakeholders and customers to optimize satisfaction while prioritizing business interests.

San Diego, California, United States

- Facilitated seamless migration of data from previous CRMs for new accounts, ensuring a smooth transition and setting them up for success.- Developed expertise in the platform, conducting comprehensive user training sessions to maximize utilization of all Workiz features, providing valuable insights for business scaling, and fostering long-term account growth.- Acted as a liaison between the Sales and Customer Success teams, fostering collaboration to minimize churn and cultivate strong client relationships.- Provided dedicated support during client transitions, promptly addressing any issues that arise and escalating complex issues to specialized teams for resolution.- Innovated creative solutions within the platform to tailor it to the unique workflows of new businesses, showcasing its customizable capabilities and enhancing user experience.

Los Angeles, California

- Created and coordinated internal events for nationwide employees to foster a positive and inclusive business culture, promoting camaraderie and team cohesion across geographic locations.- Educated customers on Capital One's diverse range of products, services, and experiences, assisting them in aligning their financial goals with the most suitable offerings.- Delivered exceptional customer service via telephone, resolving banking issues and guiding clients through the online portal and mobile app for a seamless banking experience.- Collaborated with local businesses, nonprofits, and charities to organize engaging Café events, fostering community connections and enhancing brand visibility.- Engaged with café customers to curate memorable experiences, showcasing the distinctive services available at the Capital One Café and creating a welcoming environment for all patrons.

La Jolla, California

- Worked collaboratively with the (District) Marketing Director or General Manager at a Flagship Center to strategically achieve center goals, fostering synergy and alignment with overarching objectives.- Defined, communicated, and upheld high standards of customer service at all times, ensuring a consistently exceptional experience for visitors.- Proactively informed and suggested opportunities to engage customers in center and retailer events, theater performances, spas, and restaurants available at Westfield Centers, enriching their overall experience.- Employed innovative problem-solving techniques to address all customer concerns and anticipate their interests in services, amenities, programs, and events while at Westfield Centers, fostering customer satisfaction and loyalty.- Maintained efficient communication channels, scheduling, and artist onboarding processes to facilitate successful performances at the center for the Unplugged Series program, enriching the center's entertainment offerings.

Escondido, Ca

- Successfully trained new team members to deliver exceptional customer service and achieve product sales goals for the store, fostering a culture of excellence and accountability.- Interacted and connected with customers on a personal level, cultivating strong relationships and enhancing the overall shopping experience.- Strategically merchandised sale items to optimize visibility and drive sales, contributing to the attainment of daily sales goals and maximizing revenue.- Maintained an upbeat and positive atmosphere for clients, ensuring a welcoming and enjoyable shopping environment.- Executed efficient opening and closing procedures for the store and registers, ensuring smooth operations and adherence to security protocols.

Escondido, Ca

- Received accolades from clientele for delivering professional and positive experiences, reflecting a commitment to exceptional service.- Skillfully captured events through photography and videography, preserving memorable moments and enhancing event documentation.- Coordinated and meticulously maintained event schedules, ensuring seamless execution and timely communication with all stakeholders.- Managed equipment effectively, overseeing inventory, maintenance, and deployment to support successful event operations.

Associate Of Science - As, Accounting

Certificate Of Proficiency - Bookkeeping/Accounting Clerk

Associates In Science Degree, Emphasis In Business

Associate In Science Degree, General Studies: Emphasis In Science And Mathematics