Robert Hanson Email & Phone Number

Horn Lake, Ms

Promoted multiple times with increasing levels of leadership responsibility for a franchised RV park/camp resort with 82 locations nationwide. In charge of the day-to-day operations of the Memphis location that includes 155 RV sites and cabins and averages 500-750 short and long-term guests daily.➣ Nominated by corporate leadership for the Small Park Operator of the Year in 2019. ➣ Supervises a 15-person team, leading all staff recruiting, hiring, training, and development. ➣ Accountable for the park’s budget and P&L; works collaboratively with the HR department on all HR policies, procedures, and personnel obligations. ➣ Charged with purchasing, merchandising, and inventory management for the park’s gift shop that includes over 800 unique products.➣ Challenged to ensure all aspects of the franchisee contract are understood and followed.

Horn Lake, Ms

Served as the “right hand” to the general manager and accountable for the behind the scenes operations support to ensure attainment of standards for customer service, quality, and safety throughout the park. ➣ Scheduled and helped facilitate daily and weekly meetings for leadership and department heads.➣ Assisted with supervising, motivating, and leading staff while simultaneously maintaining a positive and healthy work environment that provided opportunities for staff development. ➣ Conceptualized, developed, and implemented new organizational practices that helped streamline administrative functions and reduce costs.

Horn Lake, Ms

Developed, coordinated, and led weekly social events and activities for guests within the park to help create a relaxed, fun environment and build the community among the guests. Oversaw and managed a 4-person team that planned and managed events between the Memorial Day and Labor Day holidays.➣ Worked collaboratively with the marketing department to brainstorm and plan creative activities that would best meet the age and demographics of the existing guests. ➣ Communicated with guests to gather feedback on desired events and to provide specific feedback on the success of past activities. ➣ Led the advertising and promotion of the events among the guests to help drive participation; took photographs during activities to share with guests and corporate leadership.

Horn Lake, Ms

Tasked with welcoming and greeting visitors and guests in a professional, friendly manner. Led the check-in and check-out process for guests to ensure a smooth transition and to encourage repeat business.➣ Assisted guests with addressing and resolving any complaints promptly and discreetly. ➣ Created and presented accurate invoices to guests and collected all payments due. ➣ Served as the point person for guest questions related to the park and overall services offered.➣ Answered and directed inbound calls to the appropriate contact or department as needed.

Bachelor Of Arts - Ba, Business Administration, Human Resources

Associate'S Degree, Human Resource Management