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• Collaborate with cross-functional teams to aggressively manage account throughout each stage of the technical sales cycle. • Serve as trusted advisor, consistently supporting client teams ranging from C-level to end users.• Provide technical sales support during the pre-sales stage by effectively delivering client presentations, product demonstrations, architecture reviews, application discussions, prototype development and proofs-of-concept.• Ensure long-term client satisfaction by offering detailed technical support and user training during the post-sales phase.• Identify and qualify product and service opportunities for both new and existing clients.• Provide clients with data driven insight and recommendations to improve efficiencies and productivity.• Deliver weekly status updates to executive team around pre/post-sales status and other key account issues relevant to the sales cycle.• Conduct full-day “Introduction to BI” class on monthly basis for current and prospective customers, identifying potential sales opportunities and educating participants around MicroStrategy capabilities.• Completed technical and professional MSIU and MCEP certification programs for entire MicroStrategy platform.

• Supported each phase of the sales cycle, clearly addressing all technical aspects of a project by providing a detailed evaluation of respective opportunity, discussing call plans and developing technical strategy around sales and implementation.• Served as subject matter expert on Digital Asset Management for internal national SE field team. • Helped clients to define system specifications and requirements and land upon potential solutions.• Developed enterprise and application-based solutions based on client requirements and delivered product presentations to end user, technical, and management-level audiences. • Built customized demonstrations of Documentum products in conjunction with third party applications; conducted and lead several proofs-of-concept to fully demonstrate software capabilities. • Served as technical resource for account managers, customers, partners and prospects.• Worked with clients to determine method of measuring ROI for proposed solutions. • Drafted responses to RFP's based on Documentum suite of products and relevant external applications. • Provided ongoing support for clients throughout life of product and served as liaison between customers and product management. • Selected to join international teams in both Australia and Japan to assist with product demonstrations, proofs-of-concept, and client training opportunities.

• Acted as liaison between client and development teams around issues dealing with Interwoven TeamSite platform. • Initiated and managed all aspects of TeamSite integration for client use. • Designed and configured sample environment for internal use establishing user accessibility, outlining workspaces/templates, and generating sample files. Installed and configured TeamSite on client site according to system requirements. • Created and administered three-day training seminar for 14 end-users. • Performed software demonstrations for client personnel, ranging from content authors to CTO. Charged with creating all seminar resources, including user documents and example files, as well as constructing entire schedule of material covered. • Constructed system templates and workflows used by client content team as well as system database, with future growth in mind. Created a strategy for deployment of generated files from work environment to production server. • Provided daily maintenance of TeamSite platform and creating documentation of procedures for knowledge transfer once client engagement concluded.