Robert Oxley Email & Phone Number

England, United Kingdom

London, England, United Kingdom

Victoria, England, United Kingdom

Victoria, England, United Kingdom

Southwark Bridge Road, London

London, United Kingdom

Salesforce Marketing Cloud Solution Architecture, role included:- Design and delivery of client solutions- Configuration of Business Units- Salesforce Connector setup- Subscriber Segmentation through Filters and SQL- Design and Configuration of Journeys- Configuration of Automations- Dynamic Email Builds- Setup of Mobile Connect

Northampton, Northamptonshire, United Kingdom

Role consisted of administrative tasks within Salesforce Marketing Cloud including:- Multi-Business Unit Setup- User/Role Management- Data Management- Automation Design and Configuration- Mobile Connect- Stakeholder ManagementMarketing aspects of the role included:- Journey Design and Configuration- Mobile Optimised Email Design and Build- SMS Copywriting- Email Copywriting

Northampton, Northamptonshire, United Kingdom

Creating emails using HTML and Photoshop to support all Staysure and Avanti Insurance products, while analysing associated data.Supporting planning and updating marketing plans, budgets and forecasts, and reporting on outcomes. Delivering marketing campaign activity, providing creative briefs, and ensuring artwork adheres to company brand guidelines, Treating Customers Fairly (TCF), compliance and Financial Conduct Authority (FCA) guidelines.

First point of contact for existing customers, providing support for people who have purchased insurance policies from Staysure. Comfortable supporting customers over the phone and in writing in a fast-paced environment. Duties included:• Handling customer queries and amendments• Liaising with customers on the phone• Writing email responses to customers• Time management for call back and referral casesThe key skills:• Excellent customer care skills, with the ability to demonstrate empathy with customers• Good written and oral communication skills• The ability to multi-task and time manage• Good IT skills• Knowledge of insurance is desirable

Coventry, West Midlands, United Kingdom

There are a range of generic skills and knowledge that are not specific to one occupational area. Examples of these are sales training, telephone techniques, customer service and time management. Training was provided in these areas according to the needs identified during the annual audit of training needs.Duties included:• Developing all employees to perform effectively in their jobs• Enabling employees to develop their full potential and attain higher work performance• Sharing ideas and dissemination of good practice• Supporting employees’ own career aspirations and professional development• Building strong, effective teams• Greater understanding of Staysure’s business• Increasing motivation and job satisfaction

Northampton, Northamptonshire, United Kingdom

Higher Diploma, Health & Physical Activity

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