Robert Everett Iii Email & Phone Number

Detroit, MI, US

Detroit, Michigan, United States

• Project Manager for the Aftermarket Launch Readiness group, which schedules and facilitates new truck, engine, transmission, and axle projects with cross-functional groups to ensure readiness in the service field.
• Coordinated and reviewed in-production series product change requests with Service Operations, Technical Support, Warranty, and Service Parts teams to assure product serviceability, customer oriented support, and.
• Facilitate project-related meetings, team meetings, status reviews, design reviews, and mockup reviews with other Aftermarket departments.
• Managed project budgets, reducing redundant resources to reduce overspending by over $100,000 per project.
• Streamlined processes across programs resulting in an average of 15% faster to market time.

Greater Detroit Area

• Strategized and coordinated engaging team-based trivia competitions by collaborating with local restaurants and private companies, delivering memorable experiences for participants.
• Developed and meticulously reviewed question content on a weekly basis for both standard and themed games, ensuring diverse, high-quality, and engaging trivia experiences across all Sporcle-branded venues nationwide.
• Created comprehensive training documentation to onboard and equip new hosts with the necessary knowledge and skills to deliver captivating trivia events.
• Conducted training sessions for new trivia MCs, ensuring preparation for engaging audiences, facilitating smooth gameplay, and delivering an entertaining experience.
• Implemented effective social media strategies to promote league and private events, resulting in a noteworthy 30% increase in league attendance and heightened interest in trivia events.
• Hosted regular trivia events at multiple locations, showcasing strong organization, time management, and multitasking abilities, essential in project management positions.

Royal Oak, Michigan

• Co-hosted a successful podcast series, engaging listeners through dynamic discussions, insightful interviews, and captivating storytelling.
• Conducted in-depth research and prepared show topics, showcasing strong content creation and organization skills to deliver high-quality podcast episodes.
• Collaborated closely with co-hosts and guests, demonstrating excellent communication and teamwork skills to create a cohesive and engaging podcast experience.
• Engaged with the podcast audience by responding to comments, questions, and feedback, demonstrating excellent interpersonal skills and fostering a sense of community.
• Developed promotional strategies and executed marketing campaigns to expand the podcast's reach and increase listenership, leveraging social media platforms, email newsletters, and other promotional channels.
• Conducted interviews with notable guests in the industry, showcasing strong interviewing skills, active listening, and the ability to elicit compelling stories and insights.

Detroit, MI

• Demonstrated strong project management skills by planning and coordinating the release of Detroit Diesel diagnostic and reprogramming software, ensuring timely and successful delivery.
• Spearheaded the development and maintenance of projects aimed at enhancing department productivity, resulting in over $250,000 in cost savings and improved operational efficiency of 15%.
• Created troubleshooting documentation and conducted training for the customer support center, showcasing the ability to deliver effective training programs and support the team's success.
• Successfully managed Tableau data analysis reporting, leveraging project management principles to deliver actionable insights and facilitate informed decision-making.
• Facilitated cross-functional meetings for software development, employing strong coordination and leadership abilities to drive collaboration and streamline project execution.
• Engaged with stakeholders to ensure their satisfaction, showcasing relationship-building skills and a focus on delivering products that meet customer expectations.

• Provided expert technical assistance to over 400 distributors across North America and customers worldwide, swiftly and effectively resolving software issues to ensure seamless operations.
• Developed comprehensive troubleshooting documentation utilized by our customer support center, empowering them to efficiently address customer concerns and provide timely solutions.
• Planned and conducted training sessions for both current and new members of the customer support center, ensuring their proficiency in handling software-related queries and concerns.
• Collaborated closely with software developers in the creation and enhancement of engine diagnostic software, ensuring alignment with customer needs and technical specifications.
• Identified and compiled recurring issues with current software, delivering valuable insights to the Technical Development Group for continuous improvement and refinement.

From 2001 to 2004, I was a support representative, assisting credit unions in the use of the GalaxyPlus application. I also helped create various query documents for credit unions using the CQCS system. In 2005, I took an Internal Trainer position, where I assisted current and new employees in learning the companies systems. Other tasks included providing.

Master Of Science, Management Information Systems

Bachelor'S, Information Technology

I graduated with a cumulative grade point average of 3.76. Specialized in database and web programming, project planning, and computer.