Robin Castillo Email & Phone Number

Laguna Hills, California

Lake Forest, California

Service clientele in the managed care industry nationwideWork with new and existing clients to implement groups, manage timely product delivery, client concerns and maintain working relationships.Meet with clients nationwide to offer additional product lines and services.Update both new and existing contracts.Develop analytical reports Developed monthly nationwide sales revenue estimations.Generate monthly/quarterly sales reports Generate prompt resolution of client requests

Serviced nationwide clientele Worked with new and existing clients to manage timely product delivery, handle client concerns and maintain working relationships.Client implementation and meetingsTraveled and met with Clients/Vendors to assure smooth client implementation and maintain a strong working relationshipAssist in the development of ID cards and fulfillment packages for membersCreate monthly client reports reflecting savings and utilizationClient presentations/training and preparationAssist members and/or providers with daily issuesAssist staff with elevated client/provider/member issuesWork with PPO networks resolving provider concerns and provider nominationsManage/Supervise staff of 10Assist Accounting with the reconciliation of Client accounts

Responsible for all aspects of Human Resources for both companies (approximately 70 employees)401(k) - enrollment, terminations, quarterly and year-end reportsCOBRA benefits - additions, deletions and reportsAnnual review of benefit vendorsReconciling of monthly benefit invoicesOpen enrollmentWorkers' Compensation reports and monthly invoicesImplemented Payroll on a computerized system - all aspects of payrollPurchasing of equipment, furniture, art work, plants, etc.Located and retained vendors for office needsImplemented a travel agency for discounts on national travelCorporate events and meetings

·Executive level interaction with major corporations.·In addition to the President, support Owner and one or more Principle Executives.·Attend and assist in weekly Confidential Executive Team Strategy Meetings.·Coordinate Executive Team off-site meetings and retreats. ·Coordinate national sales and account managers semi and annual meetings.· Develop nationwide client contracts.·Negotiate corporate contracts with four and five star hotels.·Compose, type and execute correspondence.·Open, read and route all confidential and standard incoming mail and correspondence.

Executive level interaction with major corporations.In addition to the President, support Owner and one or more Principle Executives.Attend and assist in weekly Confidential Executive Team Strategy Meetings.Coordinate Executive Team off-site meetings and retreats. Coordinate national sales and account managers semi and annual meetings.Develop nationwide client contracts.Negotiate corporate contracts with four and five star hotels.Compose, type and execute correspondence.Open, read and route all confidential and standard incoming mail and correspondence.

Field Investigators/Accounting/PayrollSecured and serviced clientele in the workers' compensation industry.Delegated confidential/classified legal files in the field of Investigations.Maintained an authoritative position in guiding and directing the performance of investigators.Daily client interaction.Developed/Supervised accounting and payroll systems.Subcontracted with Residential Property Service Companies Nationwide to perform residential property on-site inspections.Determined and personally verified whether or not residence is vacant; vandalized; properly landscaped; clarification of delinquency.Reported insurance losses.Photographed foreclosures and bankruptcy residences.; Manager, Field InvestigatorsDelegated confidential/classified legal files in the field of Investigations.Maintained an authoritative position in guiding and directing the performance of investigators.Daily client interactionDocumented evidence and posted reports to present proper defense.

Serviced Fortune 500 clientele in the managed care industry nationwide, clients included; Revlon.Worked with new and existing clients to manage timely product delivery, handled client concerns and maintained working relationships.Met with clients nationwide to offer additional product lines and services.Updated both new and existing contracts.Developed analytical reports and studies to assist clientele.Developed monthly nationwide sales revenue estimations.Developed and printed employee education materials.Generated monthly sales reports and forecasting sheets for corporate executives Generated prompt resolution of client requests Completed requests for proposals from Clients and Third Party Administrator Questionnaires

Education record

Diploma, General

Diploma, General

Education record

Education record