Robin Thomas is the owner of V-Force Solutions. She has worked professionally in the administrative field for over sixteen years. Robin has extensive experience in challenging commercial environments, and has served levels of management ranging from a single entrepreneur to high-level executives. Additionally, Robin possesses invaluable Customer Service and Liaison skills.Her active role in sales and marketing, office management, and telemarketing has enabled her to achieve a diverse and successful administrative background. Robin has proven to be efficient, and strives for accuracy. Every business situation is approached with professionalism, integrity, and confidentiality. Education:Although Robin takes pride for her self-teaching ability, she acknowledges the importance of continuing education. As such, Robin has achieved various continuing education credits and vocational certificates.Continuing EducationAdministrationTelephone EtiquetteACT!Web DesignMicrosoft ExcelMicrosoft PowerPointMicrosoft AccessMicrosoft OfficeVocationalMCP Certified (Windows 2000) through MCSE programMedical Coding & Billing through online programRobin Thomas is the driving force behind V-Force Solutions!

 Assist in the management of regional sales team.  Maintain ongoing communication with National partnership. Develop and run sales, commission and payroll reports. Monitor and analyze sales data to proactively identify areas of strengths and weaknesses. Help train sales and support staff in MS Office applications and other software tools. Facilitate new customer mailings and surveys in order to achieve exceptional customer service and build rapport by welcoming and solidifying the new business relationships. Facilitate existing customer surveys to obtain feedback of overall customer satisfaction, and any new revenue opportunities. Fulfill customer information requests obtained from both internal and external telemarketing sources. Research new prospects as well as existing customers to uncover opportunities to boost sales quotas and company revenue. Aid HR in pre-candidate selection by providing front line communication and materials to potential employees.

 Managed office workflow to ensure efficient processes and procedures. Actively worked trade shows to generate new engagement opportunities. Lead a team of 5 telemarketers. Communicated with customers to determine needs and bond company commitment to their training success.

 Handled all inbound and outbound calls from customers. Scheduled inspection appointments and prepared routes for inspectors. Resolved customer satisfaction issues by identifying root causes.

 Handled inbound customer orders averaging over 100 calls per day. Reconciled kickbacks and consignments. Bridged communication between the company and customer on product repair status. Aided in General Motors meetings. Supported in reception, shipping, billing and OTC Pick-up.