Robin Watts Email & Phone Number

Atlanta, Georgia, United States

Respond to incoming calls, e-mails, and personnel requests for technical support for dental software on Windows XP, Windows 7, Windows 8, Windows 10, Windows Server 2003, Windows Server 2008, Windows Server 2012 platforms and Pervasive SQL 7.9, 10.30 and 11.30 databases.Basic knowledge of DNS, DHCP, RDP, Active Directory, APIPA and terminal services to support WAN offices.Working knowledge of ICD codes, CDT codes, dental insurance and medical insurances to implement proper insurance estimating in customer software.Assist office managers, doctors, technicians and trainees with technical issues pertaining to software. Assist in training new employees.

Atlanta, Georgia

Point of contact for new and existing customers looking to purchase, train, update their hardware and or software.Assisted customers with on boarding of new products. Oversaw implementations of orders for hardware and software from beginning of purchase to delivery in office.Coordinated deliveries, install and trainings. Provided excellent oral and written communication while managing and updating order information in call tracking software using Clientele and SAP.

Atlanta, Georgia

Respond to incoming calls, e-mails, and personnel requests for technical support for dental software on Windows XP, Windows 7, Windows 8, Windows Server 2003, Windows Server 2008, Windows Server 2012 platforms and Pervasive SQL 7.9, 10.30 and 11.0 databases.Basic knowledge of DNS, DHCP, RDP, Active Directory, APIPA and terminal services to support WAN offices.Working knowledge of ICD codes, CDT codes, dental insurance and medical insurances to implement proper insurance estimating in customer software.Assist office managers, doctors, technicians and trainees with technical issues.Coordinated team building activities to help build moral.

Atlanta, Georgia

Liason between customers, product sales team, escalations team and various other departments.Acquire and maintain knowledge of relevant product offerings, current and new support policies, and methods of support delivery.Served as a technical coach and mentor for other technical support representatives.

Atlanta, Georgia

Served customers by providing product and service information.Resolved product and service problems.Attracted potential customers by answering product and service questions and also suggested additional information about other products and services.Documented details of calls in Clientele software.

Certification

HDI CERTIFICATION

Bachelor Of Fine Arts (B.F.A.), Speech Communications/ Public Relations