Robert Smith Email & Phone Number

Pennsylvania, United States

Pennsylvania, United States

Establish contact with applicants and gather documents necessary to complete the intake process. Determine program applicant’s eligibility for assistance; income, disability, affected by COVID, and need for project’s participation, through a comprehensive household need assessment.In conjunction with the client, identify major problem areas, develop a goal plan to impact those problems, and establish a time frame to meet goals.Refer clients to resources that are available for other… Show more Establish contact with applicants and gather documents necessary to complete the intake process. Determine program applicant’s eligibility for assistance; income, disability, affected by COVID, and need for project’s participation, through a comprehensive household need assessment.In conjunction with the client, identify major problem areas, develop a goal plan to impact those problems, and establish a time frame to meet goals.Refer clients to resources that are available for other assistance in areas we do not cover ourselves. Show less

Altoona, Pennsylvania, United States

Altoona, Pennsylvania, United States

Served this position on and off during mentioned periods, between other jobs.Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Maintained records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolved customers' service or billing complaints by performing activities such as exchanging… Show more Served this position on and off during mentioned periods, between other jobs.Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Maintained records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Show less

Westport, Pennsylvania

State College, Pennsylvania Area

Developed instructional materials and products for technology-based redesign of courses. Designed learning products, including web-based aids or electronic performance support systems. Presented and made recommendations regarding course design, technology, and instruction delivery options. Assembled instructional materials, such as lesson plans, handouts, or examinations

Altoona, Pennsylvania Area

Addressed and resolved issues by priority using a ticket system to resolve issues with software and hardware at correctional facilities nationwide using SQL, VNC, Remote Access, and other tools. Provided users with technical support for computer problems. Identified the causes of networking problems, using diagnostic testing software and equipment. Supported correctional facilities by troubleshooting network or connectivity problems for users or user groups. Documented help desk requests and… Show more Addressed and resolved issues by priority using a ticket system to resolve issues with software and hardware at correctional facilities nationwide using SQL, VNC, Remote Access, and other tools. Provided users with technical support for computer problems. Identified the causes of networking problems, using diagnostic testing software and equipment. Supported correctional facilities by troubleshooting network or connectivity problems for users or user groups. Documented help desk requests and resolutions. Provided telephone support related to networking or connectivity issues in correctional institutions Show less

Associate Of Science - As, Computer Programming

Activities and Societies: Ultimate Frisbee I went to Bradford School for Computer Programming. My instructor was very fast-paced, yet.

Computer Programming / Oracle Academy, Computer Programming/Programmer, General

Activities and Societies: SkillsUSA, ORACLE Academy COBOL, RPG, SQL, Visual Basic, Microsoft Office, and more.

High School Diploma, 12

Activities and Societies: SkillsUSA, GIEP, 2x Knowledge Master competitor, Scrabble Competition, Green Thumbs, Latin Club, Chess Club