Robyn Wright Email & Phone Number

Tampa, Florida, United States

• Support assigned Client Managers by proactively monitoring existing renewal business with timely generation of quotes, validation of service contracts, auditing and management of all aspects of the renewable pipeline using Salesforce.com (CRM system).• Provide outstanding and enthusiastic customer service and communication both by phone and email. Respond quickly and accurately to requests from inside resources as well as outside clients.• Prepare and submit accurate orders to purchasing. Help ensure deals are registered through partnership with Deal Registration Desk.• Responsible for effectively communicating and positioning Partner and authorized support programs within the partner community and installed base. Develop and maintain an in-depth knowledge of Partner programs and services.• Provide detail reporting and asset tracking for clients on an as-needed basis• Interact extensively with clients for upselling level of service contracts, positioning multi-year contracts, technology refreshes as well as co-terming contracts from various technologies for an annual renewal date.• Multi-task ongoing activities from multiple people in a fast environment while producing accurate and timely renewal quotations for products and services.• Generate and accurately report Renewal pipeline to Client Managers and Sales Management.• Act as liaison between Client Manager and operations/services organization• Performs other duties as assigned

Overland Park, Ks

Kansas City, Missouri Area

• Support 40+ Sales Representatives and five Regional Sales Managers working remotely across the US in day-to-day operations.• Assist attorney with contract development and review and pricing, ensuring documents for accuracy and completeness.• Respond to clients with courtesy, clarity and diplomacy.• Perform executive and confidential administrative support to the Business Line Manager.• Coordinate scheduling and travel arrangements for staff.• Manage the daily operations of the office, routing emails and maintaining office equipment and supplies.• Update, distribute and maintain internal organizational documents.• Provide sales projection results to sales management by preparing sales tracking reports.• Maintain customer database, inputting customer updates as needed and preparing and distributing monthly reports.• Collaborate with cross-functional teams on challenging projects while consistently working under pressure to meet deadlines and produce strong, sustainable results.