Robyn Charles Email & Phone Number

Fredericksburg, Va, Us

Quantico, Virginia, United States

Leadership Development Specialist (LDS) and Program Manager (PM) performing a variety of specialized professional training and education functions and duties, with primary concentration on leading the agency-level leader development programs, activities, events, team engagements, and experiences assigned under the Human Capital Management Office, Employee and Leader Development Division. Responsible for and managing contracts valuated at over $2 million per year.As a LDS/PM, duties include leadership development and engagements across the Agency enterprise and Department of Defense in support of a growing agency’s transformation and to meet emerging mission and requirements of the agency.• Develop, manage, facilitate, and evaluate a portfolio of enterprise-wide leader development programs. This includes cohorts and action learning projects that serve all levels of employees in dispersed work environments.• Manage and coordinate the DoD and commercial leader development programs that are external and/or internal to the agency including: identifying opportunities, tracking timelines, marketing, recruiting, vetting candidates, coordinating tuition payment, and long-term tracking of participant's experience.• Identify gaps in leader development opportunities and seek methods to address gaps.• Assess the learning outcomes, design, effectiveness, and return on investment of curricula, training programs and portfolios of programs, using internal and external assessment methods and tools.• COR for leader development contracts including writing Statements of Work, budget execution, and managing/monitoring contractor performance.• Integrate agency diversity objectives into the development, management and facilitation of leader development programs.• Provide instruction or facilitation of in-person and/or virtual leader development programs, employee development programs, team engagements, courses, events, cohort workshops, conferences, and other activities.

As Instructional Systems Specialist (ISS), I provided leadership and coordination on large scale projects with multiple divisions including operational and non-operational, numerous Field Offices, and other enterprise members to develop educationally sound products.

As Training Liaison and Change Management Specialist, I serve as the key advisor & consultant to executive management of the division or office to which assigned regarding training programs & organization change management. • Analyzes current or proposed operational training needs to evaluate their actual or potential effectiveness in achieving results; recommends new policies or modifications to existing policies; proposes solutions to training problems which are characterized by their importance.• Works directly with executive personnel in resolving problems encountered that are extremely complex; of significant technical difficulty; and/or entail issues which are controversial in nature & require extreme care in their review, analysis, & resolution.• Partners with HR, training & development, & change management offices in other agencies, with the public/private sectors and/or professional organizations to exchange information & develop useful programs & tools. • Provides executive management with coordinated planning efforts for the development of current & future training programs, change management initiatives, etc. of the division through extensive experience & knowledge, assesses the present situation of division responsibilities through research, interviews and observations. • Collaborates with and/or leads management in employing change process concepts & techniques by assessing organizational readiness for change, marketing organizational awareness, & leading change initiatives.• Develops strategic goals to encompass multi-faceted change initiatives. Conducts survey focus groups, group facilitation, & other techniques & methods necessary for organizational assessment & change. • Gathers statistical information on past performance of the training programs in order to develop spending allocations, monitors/controls training-related expenses, and/or forecasts futuristic spending trends to improve the efficiency and effectiveness of the program.

As the Program Coordinator for the Victim Services Division, I accomplished the following duties:• Developed and organized programs and activities to support the strategic direction of the Victim Services Division (VSD).• Implemented and managed changes and interventions of standing programs to ensure long-term division goals were achieved. • Coordinated activities between multiple projects to ensure they align with the division’s mission and goals. • Developed and implemented new professional development initiatives for the division.• Served as the Teacher Assistant (TA) for four hybrid undergraduate and graduate level Victim Services courses sponsored by UVA, courses were held twice a year. • Collaborated with private, public, Bureau, and international Victim Service Specialists to plan, coordinate, and develop ELEVATE’s leadership and mentoring course.• Developed hybrid undergraduate and graduate level college courses, certified by the University of Virginia, to establish the ELEVATE graduate certificate program.• Provided advice, coordinate activities, and serve as an authority on the conceptual and functional requirements for the administration, operation, and evaluation of multiple training topics.• Developed training program guidelines, ensure the validity and quality of training; and measure and monitor effectiveness of the entire program.• Planned, directed, and designed evaluation and quality control tools to measure the effectiveness of training program concepts or techniques.• Provided authoritative leadership and management advice and direction regarding the administration of the course.• Oversaw the development of criteria and methods for evaluating and analyzing training curriculum.• Prepared formal reports recommending modifications or changes to courses based on pilot testing, observations, and evaluations.• Conducted briefings at the Senior Executive Staff (SES) levels throughout each program’s life cycle.

•Acting Unit Chief (30 days)•Provided leadership and coordination on large scale projects with multiple division including operational and non-operational, numerous Field Offices, and other enterprise members to develop products for several of the Director’s Priority Initiatives•Provided leadership, coordination, and expertise in Instructional Systems Design (ISD) while working with Bureau, local law enforcement, public and private sector Victim Service Specialists, and international partners in support of Victim Services Division’s Excellence in Law Enforcement Victims Assistance Training and Enrichment program •Program Manager for the FBI’s Leadership Competency Model; developing, managing, and disseminating presentations and workshops to develop leadership skills in all levels of Bureau employees•Project Manager (PM) for the Onboarding for Senior Leaders course; new Senior Supervisory Intelligent Analysts, Assistant Special Agents in Charge, and Administrative Officers•PM for the Senior Leaders course; leadership course for all GS-15 FBI supervisors; Director’s Priority Initiative•PM for the National Academy undergraduate and graduate core leadership courses•PM for the Leading People course; foundational leadership course for all FBI frontline supervisors•Coordinated and collaborated on twelve sub-initiatives, including FBI Director’s Priority Initiatives •Assigned, prioritized, and directed all ISS initiatives, goals, priorities, and timelines to team members based on expertise and current workload•Conducted weekly briefings at the Senior Executive Staff (SES) levels•Collaborated with multiple divisions’ Financial Managers on funding for multiple projects•Chaired hiring panels for internal and external hires•Conducted needs and/or gap analyses of project requests to recommend new training methods, concepts, and materials to enhance course offerings

• Taught objectives and skills mandated by Spotsylvania curriculum maps & SOL standards.• Taught general education courses including grade levels 9-12 • Curriculums taught: World History, Government, African American History & Sociology• Collaboration with administration, teachers, guidance & other staff members to promote student success• Planned a program of study that, as much as possible, meets the individual needs, interests, &abilities of students.• Created a classroom environment that is conductive to learning & appropriate to the maturity & interests of students.• Guided the learning process toward the achievement of curriculum goals and—in harmony with the goals—establishes clear objectives for all lessons, units, projects, & the like to communicate these objectives to students.• Employed a variety of instructional techniques & instructional media, consistent with the physical limitations of the location provided and the needs & capabilities of the individuals or student groups involved.• Assessed the accomplishments of students on a regular basis & provides progress reports as required.• Assisted the administration in implementing all policies and/or rules governing student life and conduct, and, for the classroom, develops reasonable rules of classroom behavior and procedure, and maintains order in the classroom in a fair and just manner.• Planned & supervised purposeful assignments for teacher aide(s) and/or volunteer(s) and, cooperatively with the principal or immediate supervisor, evaluates their job performance.• Maintained accurate, complete, & correct records as required by law, district policy, & administrative regulations.• Integrated system-wide testing programs & accreditation reports such as Standards of Learning (SOL).• Monitored training/educational needs of the students.• As a member of common planning teams, assist with problem solving & decision making on how the current curriculum will be executed.

• Ensured at-risk students were provided preventative remediation measures assisting with every day challenges and achieving academic success• Taught objectives & skills that will improve academic success, communication, cooperation, organization, study skills and self-discipline• Provided parent workshops relating to academic improvement & youth development• Served as drop out prevention contact for all students• Collaborated with administration, teachers, guidance & other staff members to promote student success• Served as liaison between student, family, school & community • Consulted with counselors, faculty, & community agency representatives to facilitate two-way communication towards the goal of understanding & teamwork• Explored possibilities in state & federal grants for extending work for which no district funds are available• Counseled students on behavioral & educational issues• Checked the student file before any investigation or action, & confers with other members of the pupil personnel team who may be involved• Participated in individual or group counseling sessions whenever requested by a member of the administration or the student personnel team• Referred any student who appears to have exceptional problems which interfere with school attendance or adjustment to school counselors & psychologists• Worked with administrators, counselors & teachers to individualize the student's program in terms of his needs-that is, more structure, use of progress reports, & the like• Served as liaison between the school, parents, community agencies, & police authorities• Worked closely with counselors in the identification & counseling of potential dropouts• Prepared an annual report on attendance, grades & behavior related matters in the school • Maintained a professional awareness of regulations regarding child welfare & attendance by having a working knowledge of state law, Board policy, & administrative regulations

• Taught Mental Retarded (MR), Learning Disabled (LD), and Emotionally Disturbed (ED) students• Taught self contained, ED (grades 9 – 12 all subjects), and collaborative classes• Curriculums taught: Functional English, Environmental Science, World Geography, and World History• Responsible for developing, updating and implementing Individual Education Plan (IEP) • Responsible for individual education of self contained students, as well as, collaborating with general education teachers to provide suitable environment for both special education and general education students in the same classroom

Master In Secondary Education, Teaching Certification

Bs In Government And Public Administration, Leadership

Activities and Societies: Phi Mu Fraternity, Residence Hall Association, Student Government Association, Woman's Lacrosse Team, Football.