Rogel D. Email & Phone Number

Vancouver, British Columbia, Canada

• Provide administrative assistance and support to the Data Services team
• Account Billing and Reporting (Billing SME), including custom requirements for MAP accounts
• Management and tracking of Shipping and Customs policies, procedures, and pricing
• Inventory management (shipping supplies, licenses, etc.)
• Perform Customer Relationship Management (CRM) data entry, reporting, records maintenance,and customer request tracking and processing
• Salesforce case management, contact detail updates, and data entry

Vancouver, BC, Canada

• Provide administrative assistance and support to the Data Services team
• Account Billing and Reporting (Billing SME), including custom requirements for MAP accounts
• Management and tracking of Shipping and Customs policies, procedures, and pricing
• Inventory management (shipping supplies, licenses, etc.)
• Perform Customer Relationship Management (CRM) data entry, reporting, records maintenance,and customer request tracking and processing
• Salesforce case management, contact detail updates, and data entry

Vancouver, BC, Canada

• Receives on-site donations and positively represents the company’s non-profit organisation.
• Welcome and greet customers and donors entering the outlet. And provides efficient customerservice in a courteous and professional manner.
• Assist with recycler responsibilities and keep production

Singapore

• Welcome, greet and assist customers and visitors to identify their business needs and direct themto the appropriate team or staff.
• Maintains inventory of office equipment and office supplies.
• Answer in-person and electronic inquiries from visitors and customers.
• Prepare, review and distribute invoices to personal and corporate customers.
• Manage office mailbox for opening, processing and distribution.
• Prepare, proofread and mail customer letter requests.

Singapore

• August 2012 - February 2016
• Welcome, greet and assist customers and visitors to identify their business needs and direct themto the appropriate person.
• Prepare, check and send invoices to personal and corporate customers.
• Balancing of cash, reconciling journals and preparing reports for dayend submission.
• Maintains the inventory of office supplies and office equipment.
• Prepare, proofread and mail customer letter requests.

Singapore

- Assist and complete customers bank transactions over the counter.- Provides customer product solutions through general insurance and other services.- Cash handling and other administrative duties in the branch.

Bonifacio Global City

• Leads the team of account reconciliation specialists and manages day to day operations.
• Interview, hire and train team members with various systems and softwares.
• Organize team building activities and group training.
• Provides monthly reconciliation of corporate customers’ cheques and bank statements.
• Manage the team’s weekly and monthly KPI for reporting to the team managers in Manila and US.
• Prepare and record minutes of meetings with US and Mumbai counterparts.

Taguig, National Capital Region, Philippines

- Account reconciliation of US chequeing accounts. - Balance accounts as per customers’ cheque issuance.- Involves in process improvements and department committees for rewarding staff.

• Welcomes and greets customers and assists with various forms for filling out.
• Process bank transactions such as deposits, withdrawals, cheques and remittances.
• Introduce bank product solutions to customers.
• Dayend reconciliation of cash and vouchers, prepare reports for submission.
• Attends customers for account opening.
• Maintains manual and electronic records of customers served in various services.

Bachelor In Banking & Finance, Banking And Financial Support Services

Secondary Education