• Monitor the private cloud infrastructure and services, ensuring their availability, performance,• Installation, administration, and troubleshooting of Linux servers including Ubuntu, CentOS, and RedHat distributions.• Automated log monitoring and alerting processes with shell scripts, improving system reliability and reducing response times by 30%.• Proficient in managing web servers such as Apache and Nginx, including installation, administration, and troubleshooting.• SSL Certification installation on Webserver (Apache/Nginx/http) & Installation/Troubleshooting of IP/ID/FIM.• Load Balancer Configuration and Troubleshooting and Basic Knowledge of DR/Backup/WAF• Log Management and Encryption.

• Monitoring of graphs and errors in Zenoss and Grafana. • Troubleshooting the discrepancy and errors found in graphs, from the • application and audit logs. • Incident and change management. • Linux troubleshooting based on errors and graphs.

• Provided technical assistance in installing configuring, maintaining, upgrading and patching of customers RHEL servers. • Worked on support tickets over Salesforce to troubleshoot technical problems related to Linux servers. • Research customer issues and recorded information in Red Hat Knowledge (KCS) base articles for future use. • Coach the team & new hires on technical concepts as well as customer handling. • Handling and managing customer escalations.

• Managing customer support tickets and issues through phone, chat & web. • Collaborate with engineering to file feature requests and work over Bugzilla tickets. • Provide technical assistance while installing and configuring customer Linux systems.