Rohan Zephirin Email & Phone Number

New York, United States

• Served as the primary point of contact for customers, promptly addressing inquiries, diagnosing issues, and providing solutions through telephone, email, and in-App messaging systems.
• Aided in customer onboarding processes, helping customers book meetings and setup appointments with their respective CSM's.
• Helped to identify bugs and collaborated effectively with cross-functional teams, including Sales, Operations, and Engineering, to ensure successful issue resolution.
• Contributed to the identification and resolution of issues before they escalated.

New York, New York, United States

• Keep knowledge base of 70+ articles up to date
• Plan and create educational course comprising of 8 modules, complete with quizzes and supplementarymaterials to help with product adoption across customer base
• Conduct content discovery work to get at the root of content needs
• Evaluate content performance and make recommendations based on quantitative analysis
• Keep a finger on the pulse of content strategy trends and best practices in industry
• Contributing to quarterly and annual digital marketing analytics reports and providing suggestionsfor optimization

New York, New York, United States

• Critically analyze and respond to queries from existing and new customers/users relating to billing,pricing, licenses, product and user management
• Escalate technical issues through appropriate channels as necessary
• Identify and report software bugs
• Track support requests and identify commonly occurring problems
• Provide insight on how company can support a growing team of CSR’s as it grows
• Create and update support articles as necessary, ensuring that company maintains current informationfor customer use

New York, New York, United States

• Onboard new customers and provide ongoing training and support
• Engage with customers’ post-launch to ensure client is using the product to its full potential
• Maintain a deep understanding of product, and educate customers and colleagues about the mostrelevant features/functionality of the platform
• Build courses on GoContractor platform
• Maintain strong relationships with customers
• Manage support queries and requests from users

New York, New York, United States

• Design, test and optimize responsive HTML email templates, including HTML coding and dynamic contentinsertion
• Execute email campaigns
• Developing and maintaining email lists and campaigns, including the design templates, calls-to-action,and content used in emails sent
• Analyze and report deliverability, open rates, click through rates and conversion rates
• Segmenting lists based on past behaviors
• Accurate proofreading of all marketing materials including link testing in emails

New York, New York, United States

• Developed and implemented an effective and personal training program for new employees
• Conducted sales research on potential clients
• Condensed research into packets to be delivered to the sales team
• Customer Service Representative
• Answered a high volume of incoming calls regarding general information about available travellingservices.
• Assisted customers in booking unique tours, events, activities and other travel related services aroundthe US via online platform or over the phone.