In my role at Emile Woolf Middle East, I focus on engineering transformative learning experiences that drive significant behavioral shifts and enhance organizational success. My responsibilities include:Innovative Learning Strategy Development: Collaborating with cross-functional teams to craft and implement cutting-edge learning strategies and program structures tailored to the unique needs of the organization.Bespoke Learning Initiatives: Designing customized learning programs that provoke insightful disruptions and facilitate profound shifts in mindset and practice.Facilitator Empowerment: Leading the development and upskilling of facilitators within the Middle East Office, ensuring they possess the necessary skills and certifications to deliver impactful learning experiences.In-Classroom Learning Delivery: Actively engaging in the delivery of in-classroom learning experiences, fostering environments conducive to deep learning and meaningful engagement.Transformative Learning Ecosystems: Sculpting comprehensive learning ecosystems that catalyze organizational growth and evolution, going beyond mere knowledge transfer to create lasting impact.My mission is to craft innovative learning solutions that not only address organizational challenges but also promote a culture of continuous improvement, agility, and innovation. By leveraging advanced methodologies and fostering a collaborative environment, I aim to drive organizational effectiveness and employee engagement.

At Createlings, I lead our mission to inspire and facilitate personal and professional transformation through a range of bespoke services. My focus areas include:- Life Transformational Coaching: Empowering individuals to discover and fulfil their life purpose through personalized coaching sessions.- Life Transformational Workshops: Designing and facilitating interactive workshops that drive personal growth and self-awareness.- Master Process Facilitation: Leading process facilitation sessions that foster team collaboration and organizational change.- Personal and Business Transformational Learning Experience Design: Creating tailored learning experiences that support both individual and organizational development.- Transformational Learning and Development Consulting Services: Providing strategic consulting to enhance learning and development initiatives within organizations.My approach combines modern neuroscience, cognitive behaviour therapy, and neuro-linguistic programming to address root causes and implement effective change strategies. I am dedicated to helping clients achieve their goals and unlock their full potential.Join us at Createlings to embark on a journey of recovery, self-discovery, transformation, and conscious living. Take the time to become a Createling in your own life!

In this short-term contract role, I was responsible for designing various learning architectures tailored to the specific needs of internal stakeholders. My key contributions included:• Needs Assessment: Conducted comprehensive needs assessments to identify learning gaps and opportunities.• Learning Experience Design: Developed and implemented effective learning experience architectures to meet organizational objectives.• Stakeholder Consultation: Worked closely with stakeholders to ensure the learning solutions aligned with business goals.

As a self-employed Learning and Development specialist, I provided a wide range of services to clients, including:• Learning Specialist Consulting Services: Offered expert advice on L&D strategies and implementation.• Blended Learning Solution Architecture: Designed strategic blended learning solutions, including digital and traditional formats.• Digital Learning Development: Developed and delivered virtual contact sessions, leveraging proprietary approaches in response to COVID-19.• Leadership Development Programs: Created practical leadership programs that drove behaviour change and measurable business impact.• Master-Level Facilitation: Provided high-impact facilitation services for both virtual and traditional mediums, maximizing learner participation and positive behaviour change.Key Projects:• Art and Science of Customer Solutioning: Adapted for ABSA Africa Regional Office.• Premier Banker Program: Developed for ABSA African Regional Office.• Accelerated Graduate Development Program (AGDP): Standard Bank South Africa.• Challenging Paradigms for Project Success: Anglo Platinum.

In my role at Cre8tivity Unleashed, I focused on shifting paradigms and unleashing learning ecosystem creativity through:• Knowledge Sharing: Promoted the paradigm that shared knowledge is power, improving performance across the value chain.• Innovative Skills Sharing: Drove internal efficiencies and cost reductions through innovative skills sharing between departments and teams.• Creativity Coaching: Coached individuals and teams to enhance creativity and their role in a learning ecosystem, unlocking intrinsic potential.

At Cornerstone Performance Solutions, I was responsible for all digital learning architecture, leading a team to create bespoke learning solutions. My roles included:• Blended Learning Architect: Designed and produced a variety of digital learning solutions, including corporate videos, eLearning, animations, and other multimedia components. Including the design of traditional learning solutions where relevant. • Team Leadership: Managed a team of three designers, ensuring high-quality output and innovative learning solutions.• Gamification and Game-Based Learning: Conceptualized and developed learning games, including board and tabletop games, to enhance learning experiences.• Creative Direction: Served as Creative Director for learning programs, animations, and video productions.• Video Production: Directed and scripted videos, handled videography, lighting, and sound, ensuring professional quality productions.Reason for Leaving: COVID-19-related retrenchment.

As the General Manager of Kalleo Learning, my responsibilities included:• Strategic Execution: Executed the strategic plan of the business unit, driving operational efficiency and business growth.• Operational Management: Managed daily operations, ensuring quality assurance and process efficiency.• Team Management: Led recruitment, performance management, and development of the team.• Learning Design Leadership: Championed best practices in learning design, expanding offerings to include blended learning solutions.• Business Development: Developed new business opportunities and maintained customer relationships.

In this role, I was responsible for managing key relationships and driving strategic initiatives:• SETA Relationships: Managed relationships with SETA across various industries, including finance, mining, construction, retail, IT, and telecommunication.• Community Trainers Learning Academy: Established the academy, developed the framework, engaged stakeholders, and implemented a pilot program.• Strategic Shifts: Assisted the management team in shifting business and capability strategies, integrating cutting-edge blended learning methodologies.• eLearning Development: Established an in-house eLearning development capability, supporting the sales and design teams with learning solutions.

My responsibilities included:• Responsible for all staff performance. This includes the Instructional design team, media development team and the delivery and facilitation team. A total of 32 staff. • Support and implement performance improvement programmes across our client base.• Suggest and propose solutions and performance improvement strategies to various stakeholders from our client base.• Assist in expanding the existing Human Performance Practice client base.• Drive continuous improvement across the practice and within client environments.• Drive the accreditation of IQ Businesses Human Performance Practice BANKSETA training provider accreditation. This was accomplished within 6 months. • Drive the conversion, material development and qualification accreditation through BANKSETA various existing and new learning programmes. 3 skills programmes (1 NQF level 4 and 2 NQF level 5 skills programmes.), and 1 NQF level 5 full qualification.• Responsible for all internal competence development via formal and informal staff development. This includes development of personal development plans, coaching and formal training programmes. • Projects:- BPeSA National BPO competency framework as it forms part of the skills development strategy- Barclays Client Service Contact Centre academy learning solution design. Management of the development and implementation of the solution (an out sourced training model) - Bayport International global competency framework and learning academy design- Barclays Shared Services Africa contact centre academy learning solution design. Management of the development and implementation of the solution ( an outsourced training model)

My duties included:• Drive learning strategy across the Global Risk Area including the following functions:- Credit Risk- Operational Risk- Insurance Risk- Market Risk- Country Risk -Other Risk Functions• Primarily support the Personal and Business Bank (P&BB) function in SA.• Also support the P&BB Function across 16 countries in Africa and an additional 8 International environments.• Strategic Partnership with the various business and HR stakeholders in a matrix environment to drive people based priorities.• Current projects – Risk Global on-boarding, Risk Emerging Talent Programme, Risk Academy Architecture, Risk Strategic Partnering.

My responsibility included:• Drive learning strategy across the following areas, Credit, Finance and Fraud and Risk.• Liaise with senior management in ensuring that a competent work force exists within the above spaces.• Drive strategic skills development based on 5, 10 and 15 year business plans.• Responsible and accountable for all training budgets within the various areas.• Provide support and advice in terms of Performance Consulting and all its related outputs.• Drive in particular all compliance related training projects, (FAIS, FICA, CPA and the new Companies Act, to name but a few).• Represent Standard Bank on all compliance related external boards from a training perspective. This includes the FSB and BANKSETA.

My responsibilities included:• Liaise with BANKSETA regarding skills development.• Provide governance regarding the entire L&D function within Personal Business Bank to ensure that accreditation as a training provider is retained.• Maintain a healthy working relationship with both the Skills Development and ETQA departments of the BANKSETA.• Duties include the internal acting as the ETQA manager for Standard Bank Personal and Business Bank Learning and Development department.• Review, update and ensure implementation of Skills Development Framework.• Develop implement and improve upon all skills development and ETQA strategies namely:-Learning strategies - Assessment methodologies and processes- RPL- Learner engagement and support- Quality assurance and governance- Learnership development and implementation• Develop, implement and maintain the Quality Management System (QMS). • Fulfill the compliance requirements regarding the completion and submission of the work place skills plan and annual training report.• Provide input to and conduct the annual internal audit.• Manage and implement all discretionary grant applications on behalf of Standard Bank’s Personal and Business Bank.• Liaise with all vendors in terms of legislative compliance and relationship building.• Review and implement all the relevant changes associated with the new QCTO function.• L&D Diagnostic and measurement, design implement and maintain a practical diagnostic and measurement framework based on the QA and evaluation finding. This framework is intended to drive continuous improvement as a strategic imperative with the L&D department. • To ensure that best practice, legislative changes, cutting edge L&D theories, strategies, approaches are researched and adopted where applicable. • Liaised with the Institute of Bankers (IOB) board to assist with the formulation of a strategy formulating the future role, structure and management for the institute.

My responsibilities included:• Performance consult at a strategic level with the Directors and Senior HR Consultants in the following product houses and business units:- Vehicle and Asset Finance- Home Loans- Card- Transnational Products- Savings and Investments- Lending Products- Forex- Standard Executors and Trusties- Personal and Business Bank IT- Personal and Business Bank Risk- Marketing- Human Resources- Standard Bank Financial Consultants- Standard Bank Insurance Services • Ensure that strategic training initiatives support the Business Unit Strategic Operational and Development plans.• Conduct detailed job and competency analysis with the aim of developing role based curricula which are NQF aligned. • Currently in development of the following Curricula:- VAF Account Manager Curriculum- Customer Consultant Curriculum- HR Consultant Curriculum• Ensure that a leadership development framework is in place, rolled-out and adhered too. • Ensure that all training regarding new product development is rolled-out into the Branch network as required.• Develop and maintain a working partnership between L&D and each Business Unit.• Project manage each identified learning intervention related to product staff training and / or new product training.• Function as manager within a high performing team environment. In charge of senior designers, designers and learning material developers. • Conduct vendor selection councils. Manage the vendor and deliverables post vendor selection. • Establish and sustain Learning councils in the Product environment.• Currently heading up 10 key strategic learning initiatives. • Apply solid change management principles to all interventions developed. • Ensure that any Organisational Development requirements are identified and used to influence six sigma requirements.

My responsibilities included:• Consult, project manage and design learning curricula for all credit and lending based training within Standard Bank.• Manage two learning material developers, including all line management and HR functions.• Assist with the development of the Design Units operational strategy.• Responsible for the maintenance of all relevant learning material.• Formulation of an e-learning development strategy.

My responsibilities included:• Manage the Design Unit comprising a total of 6 Curriculum Specialists (junior managers) and 15 staff members on various levels. Ensure that sound line management and HR practices are implemented and adhered to. • Design, implement, manage and sustain a matrix resources management strategy and process aimed at continuous performance and efficiency enhancement. • Design, implement and sustain a Design Unit operational model. Adjust structures to suite new processes and ensure manager and staff competence against new model, processes and structure.• Research, implement and adhere to global best-practice trends within the design and development of learning material.• Strategic Design and Organisational Development consultation on all medium to large learning and development projects both internal and external to the department:- Credit Academy Project- Bassel II Project- National Credit Act Project- Personal and Business Bank Competency Project- Personal and Business Bank Capability Project- Customer Contact Centre knowledge Management and Training Project- Manager’s People Development Capability Project- Personal and Business Bank People Engagement Project • Design and implement sound change management practices using PROSI methodologies (ADKAR model).• Design, implement and sustain a blended learning materials design, development and implementation strategy, including a sound e-learning development and implementation strategy.• Assist with the development of a reusable, plug and play methodology for the Standard Bank Africa environment. The model is currently being used.

My responsibilities included:• Designing and developing training programmes and material including e-Learning programmes. • Assisting in identifying and implementing HR solutions for the company’s clients. • Implementing SETA and NQF requirements as the skills development facilitator for the company. • Act as the company’s NQF assessor.• Training manager for Mandevco’s internal staff.

• My Company Rory Brown T/A Creative Visions was out-sourced to run the film schools at the Bramley and East Rand branches of Allenby Campus, and did so successfully for 2001, 2002 and 2003. I changed the curriculum to an outcomes based education and training program for both the first and second year courses, which we, my staff and myself, then implemented, ran and assessed. (Show reels are available).• I was the head of department for film and broadcasting at these two campuses. My duties included:- Providing additional lectures for the course, I employed four lectures over the two years- Adhering to and implementing the entire training cycle, along with outlining the practical productions to be completed by the students - Implementing and evaluating these practical productions and scheduling - Evaluating and assessing performance of both staff and students - Correlating marks - Budgeting and adhering to the high standard set by the film industry at large.

• Lecturing on the theory of Television & Video Production along with Broadcast Journalism. Lectures were conducted on all four of the Allenby Campuses including Durban. • Duties include the planning and structuring of both courses, setting exam papers and collating marks. Other duties include presenting and supervising practical productions and all other practical education segments of the course.

Set up, owned and managed the establishment called "Humphreys Haven" in Mossel Bay. I was responsible for all duties from front desk to the kitchen, including cooking.

• Managers Clerk (managerial position) (2nd in charge of the Branch and the Manager's department)Previous roles Included:• LAN Administrator and Branch Support• Section Officer, Securities Clerk duties included• Enquiries and Client Liaisons Officer• Reports Clerk• Communications Clerk